Candice Leon (Walton) Email & Phone Number

Greater San Luis Obispo Area

Scale operations framework and growth through creation of self-sustainable systems and processes. Engineered scalable SOPs, optimizing project management strategies including Waterfall, Scrum and Agile to achieve a 65% boost in project efficiency.Led consultative exploration sessions with multi-layered stakeholders, resulting in a 33% increase in project success rates.Analyzed client retention, satisfaction, and profit data, optimizing processes and delivering a 25% increase in client retention.Managed a cross-functional team of 26 remote employees across various time zones and countries with a 100% retention rate. Hire, train, and manage 4 project managers each with 40 clients, and approximately 3 projects per week per client.

San Luis Obispo, California Area

Led design of systems to expand operational capacity. Through time-efficiency techniques, leveraged the project manager’s schedule to allow for an increase of 500% of the number of accounts a PM could manage.Promoted to Senior Project Manager role as request to replicate operational model to all Project Managers across the company.

San Luis Obispo, California Area

Create operations systems and design KPIs to scaffold to achieve division goals. Track team members performance, create SOP Manual for Operations procedures, create SOP for team member roles, log books to track work task frequency and quantity; leading to growing the company team members by 200%. Manage database of all customers, implementation of AI interactive element, design CX journeys, create automated workflows to optimize engagement, data analysis reports weekly to owner.Track employee performance data logged and measure against profit margin on a quarterly basis and create reports on employee performance.

San Luis Obispo, California Area

Implemented efficient workflow systems to optimize sales coordination processes. Led weekly cross-functional meetings, ensuring successful execution of new workflows.Generated detailed revenue and occupancy reports to inform strategic decision-making. Collaborated with Revenue Managers and Sales Department to enhance marketing strategies. Conducted database analysis, contributing valuable insights for sales department planning.

Financial Analytics: track Event Department expenses, run reports, and make recommendations and requests for following year's budget.With an average of four events per week, I executed event coordination in a fast-paced environment. I engage in the full process of planning an event including design, RFPs/RFUs, vendor coordination, guest interaction, set up and tear down.

Bachelor Of Science - Bs, Recreation, Parks, And Tourism Administration

High School Diploma

Activities and Societies: Yearbook, Water Polo, Dance Team