Canya S. Email & Phone Number

Mississauga, On, Ca

Mississauga, On, Ca

Senior Manager of the Advanced Analytics Services, Project Management Office.

Created and currently managing the Advanced Analytics Services Program Management Office (PMO) as part of the Strategic Services organization at Kinaxis. Manage and support the Analytics Delivery Coordinators in their daily operational tasks.Coach the Analytics Delivery Coordinators for skills development and professional levelling up. Creating and managing program and project governance to guide the implementation for all active and upcoming client implementations of AI/ML solutions.Working directly with client leadership in developing stronger relationships and trust throughout their implementations. Acting as their trusted advisor, representative and point of escalation as needed.Manage project resourcing across global regions and ensuring that resource capacity stays within optimal ranges.Oversee the financial health across the program and individual projects. Prepare financial forecasts for the upcoming pipeline of new initiatives. Support team growth and development with organizing onboarding programs, additional training sessions and exploring alternatives for skills development.

• Project Manager for Kinaxis' enterprise proof of concept and live trial projects. Responsible for multiple projects in support of two distinct machine learning solutions for promotional and supply chain problems facing retailers today.• Plan, organize, and manage all phases of a project life-cycle to ensure successful delivery of proof of concept or trial goals.• Create and manage project governance plans, project schedules, team goals, defining success criteria, project milestones, budgets, determined project risks and dependencies, and throughout the project maintained the scope. • Act as the Scrum Master for projects and facilitated all agile scrum activities such as daily huddles/stand-ups, backlog refinement tasks, sprint planning and retrospectives. • Lead a cross-functional teams that included combinations of data analysts, data engineers, data scientists, machine learning engineers, software developers, infrastructure/data platform engineers, product team members, and occasionally, third parties throughout the project life cycle.• Liaise with the client as primary point of contact regarding the project and conduct recurring meetings to discuss project status and action items. Develop long-term partnership with clients and resolve issues effectively and promptly. • Develop workshop material, client road-maps, story telling presentations and training materials as needed.• Facilitated engaging and productive workshops with clients to determine key business objectives and problem areas to guide the project requirements, align on scope and results.

Mississauga, Ontario

• Developing and teaching Creative Writing courses for youth and adults, for the City of Mississauga’s recreational programming. • Designed the course and lesson plans for youth course adhering to the High Five Principles for child and youth education/development. • Designed adult course focused on skills around advanced writing skills and planning attainable goals for creative writing projects. • Created standard program plans for all creative writing course offerings aimed at continuous improvement as participant needs evolve. • Acting as an ambassador and representative for the recreational programming and Culture Division of the City of Mississauga.

Toronto, Canada Area

• Tutoring for secondary school students in English and Social Sciences.• Tutoring for post-secondary school students in essay writing, research practices and critical thinking skills.• Preparation and coaching for SATs and language/reading comprehension portions for MCATs and LSATs.

Toronto, Canada Area

• Project Manager for Rubikloud’s enterprise proof of concept and live trial projects. Responsible for multiple projects in support of two distinct machine learning solutions for promotional and supply chain problems facing retailers today.• Planned, organized, and managed all phases of a project life-cycle to ensure successful delivery of proof of concept or trial goals.• Created and managed project governance plans, project schedules, team goals, defining success criteria, project milestones, budgets, determined project risks and dependencies, and throughout the project maintained the scope. • Acted as the Scrum Master for projects and facilitated all agile scrum activities such as daily huddles/stand-ups, backlog refinement tasks, sprint planning and retrospectives. • Led a cross-functional teams that included combinations of data analysts, data engineers, data scientists, machine learning engineers, software developers, infrastructure/data platform engineers, product team members, and occasionally, third parties throughout the project life cycle.• Liaised with the client as primary point of contact regarding the project and conduct recurring meetings to discuss project status and action items. Develop long-term partnership with clients and resolve issues effectively and promptly. • Developed workshop material, client road-maps, story telling presentations and training materials as needed.• Facilitated engaging and productive workshops with clients to determine key business objectives and problem areas to guide the project requirements, align on scope and deliverable results.

Toronto, Ontario, Canada

• Delivered a world-class experience to our customers from a variety of industries and business segments across AMER and EMEA.• Grew successful relationships and partnerships with our customers through coaching, supporting and problem-solving key workflow issues with their businesses. • Acted as trusted adviser during setup and implementation when working with third-party eCommerce integrations such as Shopify, Amazon, WooCommerce, and accounting software such as Quickbooks and Xero.• Proactively reached out to customers to assess their needs for expansion and up-sell opportunities and deliver greater success with the platform• Worked closely with our technical teams internally on troubleshooting issues and provided feedback from the customer's perspective on technical improvements to product development teams.• Provided consistent feedback and support with the development of our Knowledge Resource Center so customers had access to the latest information and tools for their usage of the platform.• Drove implementation related projects and process developments both external and internal facing.• Trained new hires within the CX team as a leader and mentor via workshops, training/shadow sessions, reviewing case studies & practicing mock scenarios with new hires.• Additionally, I created the training and resource materials for internal team use to maintain consistent and up to date knowledge.• Led weekly team meetings to review KPIs, goals and targets and provide guidance and troubleshooting any blockers or issues team members are facing.• Worked closely with the Senior Manager of Success to identify areas of improvement with process, training and daily operations.• Represented the team on the region's social committee, to plan events focused on boosting inter-department relationships and team morale.

Toronto

• Oversaw the execution of Walmart Canada's Cyber Monday project for 2017 from start to finish, a new digital project between Flipp and Walmart. Prepared the project for it's second year in 2018 by providing a final project evaluation from 2017.• Worked closely with PetSmart USA on their digital projects with Flipp; acted as the main point of contact and coordinated all teams involved. Developed new processes and practices for the specifics of this project that were adopted by the team.• Developed and implemented training workshops for the team around communication skills.• Managed on-going projects with CVS Pharmacy and Walgreens.• Worked collaboratively with internal Flipp teams on process improvements by giving feedback and insight into projects. • Developed guidelines, standard operating procedures and reports for the team. • Acted as Fire Marshall and Health & Safety Committee member at Flipp.• Spearheaded the planning & organizing of company social events, working collaboratively with members of the Social Events Team to execute large scale events (ex. 600+ person Holiday Party 2017, company retreats etc.).

Toronto, Canada Area

• Worked collaboratively with the Flipp internal teams on the processing and implementation of digital projects.• Worked with North America’s largest enterprise retailers including: PetSmart Canada & USA, Walmart Canada, Sears Canada, Kroger and more. • Acted as key point of contact for retail partners on all things relating to project execution and delivery thereby developed & maintained lasting relationships with Flipp’s external partners. o Utilized agile methodologies for project execution and team development.• Drove solutions and strategy for project execution; geared towards optimizing their experience on the Flipp platforms and ensured customer success. o Conducted and facilitated training and professional development workshops with a focus on both hard and soft skills development. o Helped to advise the team on key areas of learning development that are necessary for success in the role.o Developed best practices guidelines and continuous improvements to team standard operating procedures.

• Responsible for the management of store operations during scheduled shifts.• Cash controlling duties: opening/closing of registers, handling and filing deposits etc.• Inventory management: conducted daily inventory counts and submitting orders.• Performed barista duties and handled POS system as cashier/order-taker.• Handled any customer complaints with courtesy and to the uphold the highest in customer satisfaction.

• Worked independently to complete research tasks for Supervising Professor; compiled and organized digital documents.• Corresponded with other archives to collect information.• Reviewed and edited documents for Supervising Professor upon request.

• Followed instructions and guidelines from Professor (supervisor) on course work and planned lessons via regular meetings and email.• Developed lesson plans for individual tutorial groups around the topics covered in lecture with additional information and activities to enhance learning.• Worked one-on-one with students during office hours, giving advice and instruction towards plans, essay writing and test taking skills.• Graded two in-class assignments (including the course midterm) as well as the students’ final essay. Monitored students’ participation in tutorial and graded students accordingly.

• Taught a Ministry approved Grade English 11 & 12 credit course for secondary school students. o Adapted and created the entire course from the Ministry guidelines/expectations for a unique learning experience.• Developed lesson plans for students to accommodate their unique learning needs.• Focused on building academic confidence for students to achieve success.• Other duties include administrative work, editing promotional/marketing material, preparing correspondences and writing newsletter articles for students and parents.

• Assisted the Community Courses Supervisor and Studio Arts Administrator with administrative tasks such as filing, data entry, organization of materials for coursesand preparation of promotional material.• Completed assigned projects including the redecoration and organization of classroom information boards, updated inventory tracking and completed an inventory count; prepared a proposal for a Photography exhibition for students’ workand prepared a report relating my experience for the completion of my M.A.

• Assisted with the day-to-day operations of the Student Life Department at the University of Toronto, Mississauga.• Responsible for completing and submitting all orders for Promotional Table Bookingsfor campus organizations and clubs.• Assisted with the day-to-day administrative tasks for the department. o Prepared and reviewed documents, recording data, updating the website and social media platforms, filing and general maintenance of office space.• Acted as the liaison between department employees and supervisors, and between students and the department.

• Created content for and conducted leadership workshops. o Researched theories of leaderships, leadership related activities etc. o Utilized and adapted theories of leadership into interactive teaching methods, informative handouts and organized content into interactive media presentations.• Connected with a broad range of peers as campus leaders.• Provided administrative support for the Department of Student Affairs.• Participated in promotional and marketing activities on campus for Student Life.

Product Management Certification

Master Of Arts (M.A.), Literatures Of Modernity

Bachelor Of Arts (B.A.), English Language And Literature