Chris Anzalone Email & Phone Number

San Francisco, CA, US

The San Francisco Zoo

San Francisco, California, United States

ResponsibilitiesManaging a team of 40 Customer Service Representatives and SupervisorsOwning end to end employment lifecycle managementUtilizing internal P&L for business and resource forecastingLeading and training staff in front-line support for online and phone customersAccomplishmentsMaintained business operations throughout 2020 COVID-19.

Manage payroll and create store schedules based on the needs of the business.Train staff on new initiatives as well as recruit and hire new talent.Plan and execute store visual presentation and merchandising.Motivate staff to surpass sales goals to ensure comp sales growth.Create action plans to overcome business opportunities.Achieved comp store sales the.

Recruit, interview and train associates Create and implement sales force initiatives to improve customer service and satisfaction, driving increases in sales and repeat customers Plan and execute sales floor sets and merchandisingInventory Management (ordering, receiving, cycle counts, analysis)

Maintained company visual, marketing and merchandising standards Trained associates on company selling standards and ensured complianceKept open communication with management team to address challenges

Maintained visual standards and operations proceduresWorked with sales staff to achieve individual and team selling goalsCoordinated efforts between management and staff to identify and implement in store process improvements to reduce shrink

B.A, Political Science

A.A, Liberal Arts