Colin O'Garro Email & Phone Number

Farnborough, England, United Kingdom

As a key player in the Leisure Club team, I work closely with the Leisure Club Operations Manager and Team Leaders to craft a remarkable member experience. Part of my role is to introduce newcomers to our club through personalised gym orientations and inductions.One to one Personal Training is available to help you set and reach those personal fitness goals.

Hampshire, England, United Kingdom

Co Owner of a state of the art luxury double float room has been beautifully hand-crafted by the global leaders in the floating industry, Ocean Float Rooms. With generous proportions measuring 6’x8’ and almost 7’ tall, you will step into a truly unique environment created to enable exceptional float experiences, in total peace and tranquillity. Added features such as a beautiful starlight ceiling, underwater mood-lighting, crystal clear underwater speakers and a two-way intercom system for… Show more Co Owner of a state of the art luxury double float room has been beautifully hand-crafted by the global leaders in the floating industry, Ocean Float Rooms. With generous proportions measuring 6’x8’ and almost 7’ tall, you will step into a truly unique environment created to enable exceptional float experiences, in total peace and tranquillity. Added features such as a beautiful starlight ceiling, underwater mood-lighting, crystal clear underwater speakers and a two-way intercom system for extra peace of mind, is what makes this experience so special and unique.The float room contains approximately 1,000 litres of water, which is only 10 inches deep and heavily saturated with 650kg of high quality Epsom Salts. The perfect opportunity for some quality ‘me-time’ or if preferred, the experience can be shared with a partner or friend. Show less

Basingstoke

Working at the client HQ office in Basingstoke, I’m responsible for providing local site support, inclusive of remote desktop support to users across multiple European sites. Travel has also been a requirement to other European offices, in order to provide support in recent major projects and rollouts; such as iPhone Refresh and Windows 7 OS upgrades, including the necessary hardware.• Resolution of tickets generated by the Remedy Call System via the telephone and in person• Support… Show more Working at the client HQ office in Basingstoke, I’m responsible for providing local site support, inclusive of remote desktop support to users across multiple European sites. Travel has also been a requirement to other European offices, in order to provide support in recent major projects and rollouts; such as iPhone Refresh and Windows 7 OS upgrades, including the necessary hardware.• Resolution of tickets generated by the Remedy Call System via the telephone and in person• Support of the Windows 7 machines used on the corporate network* The delivery and management of software installations via SCCM• Building of Dell Laptops (Ghost Imaging)• Supported PC health checks• Organising new connections to smart devices such as iPhones and iPads using AirWatch• Support of CISCO IP phones* McAfee EPO console support* Utilizing DruvainSync Cloud backup solution to provided system continuity • Liaise with 3rd Line Offshore support team to ensure further resolution for any Incident raised Show less

Uxbridge

Working for Unisys, based at one of their client sites at the Amgen UK HQ in Uxbridge, providing IS support to approximately 400 site-based users working alongside one other engineer.• Configuration of Windows Vista and Windows 7 operating systems• Providing fault resolutions to MS Office 2007 & 2010, MS SharePoint , Global Remote Access• The re imaging of HP Notebooks• Support to Ricoh MFD’s • Ad-hoc support for smart devices (i.e. iPhones)• Support a mix mode of… Show more Working for Unisys, based at one of their client sites at the Amgen UK HQ in Uxbridge, providing IS support to approximately 400 site-based users working alongside one other engineer.• Configuration of Windows Vista and Windows 7 operating systems• Providing fault resolutions to MS Office 2007 & 2010, MS SharePoint , Global Remote Access• The re imaging of HP Notebooks• Support to Ricoh MFD’s • Ad-hoc support for smart devices (i.e. iPhones)• Support a mix mode of digital and IP phones Show less

Basingstoke

Working from their UK HQ office in Basingstoke I was a part of a team of 6 engineers who provided desktop support to UK and European based users. • Resolution of tickets generated by the Remedy Call System via the telephone, in person and SCCM• Configuration of Windows XP machines for use on the corporate network• Building of Dell Laptops (Ghost Imaging)• Supported PC health checks• Involved with UK and Europe wide Refresh task• Admin management of Blackberry… Show more Working from their UK HQ office in Basingstoke I was a part of a team of 6 engineers who provided desktop support to UK and European based users. • Resolution of tickets generated by the Remedy Call System via the telephone, in person and SCCM• Configuration of Windows XP machines for use on the corporate network• Building of Dell Laptops (Ghost Imaging)• Supported PC health checks• Involved with UK and Europe wide Refresh task• Admin management of Blackberry devices (BES)• Organising new connections to smart devices such as iPhones, iPads and Blackberries• Support of CISCO IP phones Show less

Frimley

An initial 3 month contract based at the Siemens UK HQ in Frimley, which was extend on 4 occasions where providing a high level of service to around 1000 site based users in line with keeping with targeted SLA’s.• Laptop builds, rebuilds using CAT system prep installations• Configuring Windows XP machines for use on corporate WAN and wireless environment• Problem solving of Helpdesk raised calls for Adobe, SAP, Internet Explorer and MS Office applications• Data encryption… Show more An initial 3 month contract based at the Siemens UK HQ in Frimley, which was extend on 4 occasions where providing a high level of service to around 1000 site based users in line with keeping with targeted SLA’s.• Laptop builds, rebuilds using CAT system prep installations• Configuring Windows XP machines for use on corporate WAN and wireless environment• Problem solving of Helpdesk raised calls for Adobe, SAP, Internet Explorer and MS Office applications• Data encryption using Utimaco Safe Guard Easy 4.5.3• PKI Smart Card secure logon setup and certificate updates Show less

This short term contract was to provide sole onsite day-to-day support issues for 85 on-site users whilst the 2 permanent engineers were offsite providing support at events in Europe. Tasks included:• Dealing with MS Office issues (mainly including Outlook & Excel)• Exchange administration of user mailboxes • Ensuring successful back-up routines with Symantec Backup Exec 2010• Wireless connectivity • Laptop and Desktop builds using Symantec Ghost Solution Suite 2.5… Show more This short term contract was to provide sole onsite day-to-day support issues for 85 on-site users whilst the 2 permanent engineers were offsite providing support at events in Europe. Tasks included:• Dealing with MS Office issues (mainly including Outlook & Excel)• Exchange administration of user mailboxes • Ensuring successful back-up routines with Symantec Backup Exec 2010• Wireless connectivity • Laptop and Desktop builds using Symantec Ghost Solution Suite 2.5 • Avaya phone system support Show less

2nd Level support for over 2000 users, brought in to reduce a high call stack down to a more manageable sizeDay to day work included the support of NHS applications, PACS, Oasis7, Telepath and CRIS Provided file and print server support, managed print queues, file permissions, and sharesMade responsible for the management and delivery of the Trust’s laptop encryption project using the McAfee Safeboot Endpoint Encryption software. The roll out included analysing the… Show more 2nd Level support for over 2000 users, brought in to reduce a high call stack down to a more manageable sizeDay to day work included the support of NHS applications, PACS, Oasis7, Telepath and CRIS Provided file and print server support, managed print queues, file permissions, and sharesMade responsible for the management and delivery of the Trust’s laptop encryption project using the McAfee Safeboot Endpoint Encryption software. The roll out included analysing the environment, software testing, documentation of the all the process for both users, a Service Desk script and support team guide.Local network support and remote access using secure methodologies including Check Point VPN-1 SecuRemoteSmart Phone support including Blackberry’s, HTC and iPhone handset’sEnsured satisfaction of Helpdesk calls to resolution, and monitored performance to SLA’s Show less

This was a two week assignment to assist the IS team in a project to rollout the Utimaco SafeGuard disk encryption software onto the companies employees laptop’s

Providing 2nd and 3rd level support to EDS internal users and account based users.Managing of the backup solution using Veritas Backup Exec.Building and configuration of Dell laptops and desktops for client EDS

Being the sites single point of contact for over 300 users.Ensure connectivity to Wireless solution (Vanilla).Blackberry support.Building and configuration of IBM laptops for BP users.Patching of data points and maintenance of switches and routers.

Providing support and technical assistance to the mobile and site based software engineers that support the UKIMEA accounts in the South region. These accounts included AON, Court Services, DWP, Fortis, IAA, Offender Management (Quantum), Affinity (Paymaster), Scottish Courage, Xerox, Black & Vetch and some CIO accounts.Overall management and scheduling of field engineers to ensure all calls are responded to, in order to meet customers’ contractual commitments and agreed… Show more Providing support and technical assistance to the mobile and site based software engineers that support the UKIMEA accounts in the South region. These accounts included AON, Court Services, DWP, Fortis, IAA, Offender Management (Quantum), Affinity (Paymaster), Scottish Courage, Xerox, Black & Vetch and some CIO accounts.Overall management and scheduling of field engineers to ensure all calls are responded to, in order to meet customers’ contractual commitments and agreed SLA’s.Check daily RAG reports which are produced and review/monitor the Vantive calls that are due to go red.Use Workware daily to check and review Productivity, Diverted and Core task time used by the team.Form weekly plans for up coming support requirements again using Workware. Show less

Leading a team of 10 engineers and responsible for providing a quality service whilst continuing to improve the level of IT support. One of my main aims was to help with assisting customers in gaining the maximum from their systems. Accountable for all areas of on site support including Server, Desktop Support, Infrastructure, Internet Security, Procurement and Change Management.

Level 2 Certificate In Fitness Instructing (Gym), Pass

Ncfe Cache Level 2 Certification In Understanding Nutrition And Health, Credit

Education record