Caolan Mulgrew Email & Phone Number

London Area, United Kingdom

London Area, United Kingdom

Managed a diverse portfolio of accounts within the pharmaceutical, biotech, and academic sectors, consistently exceeding sales targets and driving revenue growth.Specialized in laboratory equipment, including lab balances, moisture analyzers, automation systems, and software solutions, providing expert guidance and tailored recommendations to clients.Built and maintained strong relationships with key stakeholders, ensuring high levels of customer satisfaction and fostering long-term partnerships.Conducted comprehensive needs assessments and product demonstrations to showcase the value and capabilities of Mettler-Toledo's solutions, addressing client-specific challenges.Collaborated with cross-functional teams, including marketing, technical support, and product development, to ensure seamless customer experiences and successful project outcomes.Developed and executed strategic sales plans, identifying new business opportunities and expanding market presence.Delivered training sessions and workshops to educate customers on the proper use and maintenance of laboratory equipment, enhancing their operational efficiency.Provided timely and effective after-sales support, addressing client inquiries and resolving issues to ensure continued satisfaction and loyalty.Utilized CRM systems to track sales activities, manage customer interactions, and generate insightful reports for senior management.

Conducted detailed analytical testing using chromatography and spectroscopy techniques to support pharmaceutical stability projects.Performed data analysis and interpretation to ensure the accuracy and reliability of test results. Maintained meticulous laboratory records and documentation in compliance with Good Laboratory Practice (GLP) and regulatory standards.Trained and mentored junior laboratory technicians, fostering a culture of continuous learning and professional development.Utilized strong communication skillsActively participated in laboratory safety programs, ensuring a safe working environment and adherence to safety protocols.

Craigavon, Northern Ireland, United Kingdom

Efficiently picked, packed, and checked over-the-counter medicines for distribution to pharmaceutical wholesalers, ensuring accuracy and timely delivery.Handled the picking, packing, and verification of shipments destined directly for hospitals, supporting patients with critical illnesses such as Cystic Fibrosis.Maintained high standards of inventory control, ensuring all pharmaceutical products were stored and handled in compliance with safety and quality regulations.Collaborated with team members to streamline warehouse operations, improving workflow efficiency and reducing order processing times.Developed strong attention to detail and organizational skills, ensuring all orders were fulfilled correctly and met the stringent requirements of the pharmaceutical industry.Contributed to a safe and organized working environment by adhering to all health and safety guidelines and procedures.