Caolán Ward Email & Phone Number

Dedicated and results-oriented professional with a passion for exceeding expectations and building meaningful connections. Consistently demonstrated my ability to lead, inspire, and deliver exceptional results. With a customer-centric approach, I've achieved remarkable success, consistently surpassing ambitious targets.Employment History:Branch Manager at Enterprise Rent a Car, DublinJune 2021 — Present In my current role, I have overseen the operations of two branches with an annual turnover of over €1 million while managing a team of 10-15 employees. My commitment to delivering top-notch service has translated into customer satisfaction scores consistently exceeding 90%, leading Ireland with an 96% rating. Notably, I revamped our customer service score from 73% to 91% within a mere three months. My dedication to driving additional sales revenue has resulted in €100,000+ in personal contributions since FY22. I take pride in nurturing talent, evident through the 10 promotions among junior staff members under my guidance. Furthermore, I successfully managed multiple substantial contracts, securing numerous business leads with account closures ranging from €10,000 to €50,000 annually.Extra-curricular Activities:Annual Enterprise Event, DonegalI initiated an annual enterprise event in North West Donegal and interviewed celebrity guests as part of the program. The event gained significant recognition, with the second edition broadcast live on Newstalk radio.4x4x48 Pieta Fundraiser, DonegalParticipating in a charity fundraiser for Pieta House, I ran 4 miles every 4 hours for 48 hours, raising over €10,000 for two charities.Club RaffleThrough a dynamic social media campaign, I promoted a local club raffle, creating numerous viral videos and raising €200,000 in just three months.Key Achievements:No. 1 Rank in Service - February 2023: Achieved the global No. 1 service score in Enterprise Rent a Car rankings, demonstrating my commitment to exceptional service delivery.Letter of Recognition from DCC: Received a letter of recognition from Donegal County Council for my efforts in promoting local enterprise in North West Donegal, showcasing my dedication to community engagement.No. 1 Sales in ERAC: Attained the top rank in monthly sales on three separate occasions at Enterprise Rent a Car, underlining my sales acumen.I am passionate about achieving excellence, fostering growth, and making a positive impact both professionally and within my community.

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  National University Of Ireland, Galway

  Business/Commerce, General