Capers Wolkom Email & Phone Number

Greenbrae, California, United States

• Rolled out Rent Café Platform for all our manage properties as well as a point person for Customer support.
• Maintain Customer relations with over 600 commercial and residential tenants.
• Work closely with my team members solving strategic and technical issues.
• Compiled new spreadsheets that helped optimize our billing for direct operating expenses to our commercial tenants.

Redwood City, California, United States

• Process, generate and fund 17 Modifications of HELOCs and Residential loans per month
• Collect Rent Roll, operating, and tax statements from 200+ borrowers per year to enable annual reporting to senior management.
• Respond to inquiries from customers related to loan status and direct to appropriate departments
• Utilized multiple sources to verify loan data for 3000+ loans to ensure reporting compliance for the Federal government

Remote

• Process applications for lenders; helping borrowers access capital to help them stay stable in the pandemic
• Answer lenders’ questions regarding programs and evaluate requests to determine compliance with standards
• Document client interactions in a Salesforce database to promote consistent information sharing with internal and external stakeholders

New York, New York, United States

• Focused astutely on conflict resolution to mitigate problems quickly and correctly
• Applied strong communication and interpersonal skills; resulting in excellent customer service and satisfaction
• Verified that daily tasks were done in a timely manner

New York, New York

San Francisco, California

• Modeled Return on Invested Capital in order to adhere to the standards set by investors following the company’s recent acquisition
• Analyzed actual versus projected billing for the following year’s dues increase to find potential differences to the expected receipts
• Compiled key financial documents to assist in the audit process of verifying the firm’s revenue accounts

Bristow, VA

• Designed an excel model that accounts for over $270,000 worth of inventory
• Coordinated VIP hospitality by communicating with 5+ team member to provide excellent service
• Ensured payment and completion of invoices that were valued at $1,000+ each

San Francisco Bay Area

• Managed and trained 11 employeeso Taught employees how to interact with customers and prospective customers to ensure excellent customer supporto Coached employees in the use of our Point of Sale system in order to.
• Verified that daily tasks were done in timely manner

San Francisco Bay Area

• Supervised front desk providing superior customer service including closing and balancing day-end receipts
• Worked 10 hours per week while attending High School

Washington D.C. Metro Area

• Increase student attendance at home athletics events by updating social media, posting flyers
• Execute of in-arena game presentations through coordinated scripting of PA’s, message and videoboards
• servicing of corporate sponsorship accounts to ensure contract fulfillment

San Francisco Bay Area

• Learned coaching strategies by running drills and preparing players for games
• Awarded 2013 & 2015 Marin County Athletic League Champions, 2015 Northern Coast Section Division Champions
• Featured in the school newspaper during senior year on role as manager entitled “Capers Wolkom: Varsity Baseball’s Backbone”