Kevin Mendoza Email & Phone Number

Los Angeles County, California, United States

• Revamped meeting spaces with new Polycomm devices for in-office users.Complete tickets via Jira ticketing system.Assisted with RTO
• LastPass Admin
• Okta Admin
• Microsoft Intune Admin
• Microsoft Office 365 Admin
• Microsoft Teams Admin

Gardena, California, United States

• Correct orders or issues with orders using Storis.
• Use Excel to see if any orders have an open balance and relay information to stores to collect funds.
• Take calls from retail employees to provide over the phone support.
• Research any back ordered items and relay information over to stores
• Fill in information and handle warranty issues through Precise Mattress Inspection software.
• Pull in web orders and cross references via Shopify to ensure client gets right online prices.

Los Angeles, California, United States

• Operate Huon IT for updating client needs and information based on insurance requirements
• Documented and filed for records. Properly updated all notes in a repair log as detailed as possible.

Los Angeles, California, United States

• Repaired Windows 10 and Mac OS X, and responded to customer issues with utmost respect and patience to deliver a good image of our company.
• Documented all repairs and filed for records, and updated all notes in a repair log as detailed as possible.
• Exceeded repair targets of 12 computers a day, and achieved exemplary customer satisfaction scores, whileremaining consistent with quality of repair.
• Handled 20+ technical/mission-critical repairs daily, through both software and hardware; consistently methigh service standards.
• Catered to individual issues arising from MS Office bugs, keyboard/headset/printing and network access problems in a timely manner.

Los Angeles, California, United States

• Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Educated employees on all job tasks, including register use, merchandising and customer service.
• Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
• Created and completed personnel action forms for all hires, title changes and terminations.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.