Kevin Mendoza Email & Phone Number

Los Angeles County, California, United States

Revamped meeting spaces with new Polycomm devices for in-office users.Complete tickets via Jira ticketing system.Assisted with RTO• LastPass Admin• Okta Admin• Microsoft Intune Admin• Microsoft Office 365 Admin• Microsoft Teams Admin• Adobe Admin• JumpCloud Admin• Jamf Admin• Apple Business Manager Admin• Google Workspace Admin• Workspace ONE Admin• DUO Admin• BlueJeans Admin• Polycomms Admin• RingCentral Admin

Gardena, California, United States

• Correct orders or issues with orders using Storis.• Use Excel to see if any orders have an open balance and relay information to stores to collect funds.• Take calls from retail employees to provide over the phone support.• Research any back ordered items and relay information over to stores• Fill in information and handle warranty issues through Precise Mattress Inspection software.• Pull in web orders and cross references via Shopify to ensure client gets right online prices.• Relay issues and provide information via Freshdesk ticketing system• User Basecamp to fix issues and correct orders sent from Sales reps.

Los Angeles, California, United States

• Operate Huon IT for updating client needs and information based on insurance requirements• Documented and filed for records. Properly updated all notes in a repair log as detailed as possible.

Los Angeles, California, United States

• Repaired Windows 10 and Mac OS X, and responded to customer issues with utmost respect and patience to deliver a good image of our company.• Documented all repairs and filed for records, and updated all notes in a repair log as detailed as possible.• Exceeded repair targets of 12 computers a day, and achieved exemplary customer satisfaction scores, whileremaining consistent with quality of repair.• Handled 20+ technical/mission-critical repairs daily, through both software and hardware; consistently methigh service standards.• Catered to individual issues arising from MS Office bugs, keyboard/headset/printing and network access problems in a timely manner.

Los Angeles, California, United States

• Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.• Processed POS transactions, including checks, cash and credit purchases or refunds.• Educated employees on all job tasks, including register use, merchandising and customer service.• Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.• Created and completed personnel action forms for all hires, title changes and terminations.• Delivered friendly assistance with new hires throughout interviewing and hiring process.• Responded to inquiries by answering telephone calls, in-person questions and emails.• Screened applicant resumes and coordinated both phone and in-person interviews.