Kevin Caple Email & Phone Number

Chesterfield County, Virginia, United States

Consulted veterans with barriers to employment and other eligible person within the Jobs for Veterans State Grant Program. Followed Veterans Policy Letters (VPLs) and Department of Labor (DOL) guidelines to determine eligibility. Provided eligible persons seeking in obtaining suitable and sustainable employment. Enrolled clients into case management services including employment counseling, resume writing skills, and labor market research. Maintained constant contact utilizing various communication methods including email, text messaging, and telephone. Followed up with client’s post-employment for 90 days. Created quarterly, and annual reports as required.

Clemmons, North Carolina, United States

A 5 weeks opportunity to perform network administration duties that included Microsoft Office 365 account licensing, Active Directory administration user accounts, developing group policy, as well as remote software installation. Managing ticketing tools to monitor, respond to and record all actions performed in the resolution of clients' computer and network-related outages. Also performing regular maintenance of Virtual Machines/Servers.

High Point Nc

Perform duties of inspecting, operating Class A tractor trailers, forklifts, squeeze lift and other associated equipment utilized in the production of bedding components. Performed delivery of bedding components to customers.

Piedmont Triad Area

Worked as a production crew member assisting in the production of concrete farm products and DOT highway barriers. Operated class A commercial vehicle, performed daily, weekly, and required maintenance checks and services.

Performed initial troubleshooting and resolved computer problems for Pratt Whitney Rocket Dyne subscribers. Daily task was to answer trouble calls via telephone while simultaneously creating trouble ticket and resolving the issue with in allotted time of 7 minutes or less. Duties such as reset domain passwords, Unix passwords and mainframe computer access passwords, respond to network printer outages and reboot printers, resolve all Microsoft Office issues such as Outlook freeze ups and teach subscribers how to manage their mailbox accounts by cleaning up data to keep size within its assigned limitations. Remote access clients terminals and make adjustments to resolve problems.

Performed requested and non-pay disconnects, adhering to company procedures and safe work practices, NEC and NESC requirements, and local ordinances in order to provide requested services.Installed NIC in computer terminals and established TCP/IP connectivity to LANs. Performed troubleshooting steps to customer’s equipment and network to isolate and correct outages to digital cable services. Informed direct contact customers with the latest promotional offers enabling customers’ to purchases additional cable service packages.

Management, supervisory and instructional positions to include installing, operating and maintaining telecommunications equipment and establishing high speed data networks which provided secure and non-secure voice and data capabilities to customer base over 10,000 users. Established communication networks employing UHF, VHF, SHF, Mobile Subscriber Equipment (Tactical wireless networks), tactical satellite and various AM and FM assets. Monitored secure (encrypted) and non-secure voice and data networks provided customer support and prevented network outages.

Bachelor Of Applied Science - Basc, Cyber Security Networking

Intense study of current and legacy Operating Systems with a concentration on Linux, Windows, Unix, servers, Advanced Switching.

Associate Of Science - As, System, Networking, And Lan/Wan Management/Manager, 3.00

Course work includes design, installation, configuration, and management of network infrastructure technologies and network operating.

General Dynamics Advanced Network Managers Course Ancoc, Management Information Systems, General

Information systems management focuses on design, security, and career guidance, leadership counseling, with administrative components..

Gte Mobile Subscriber Equipment Operator Course, Telecommunications

Instruction on installing, maintaining, and operating mobile communications assets to including digital switches, routers, and firewalls..

Associate Of Science - As, Networking Technology

Completed all assigned course work in networking, wireless networking, network security, as well as Algebra, English composition, Databases,

Associate Of Science - As, Networking And Wireless Technology

Studied of Windows OS, Cisco routers, switches implementing VLANS, and wireless routers. Designed complex networks and tested network.