Capre Yates Email & Phone Number

Brown Deer, Wisconsin, United States

• Provide leadership and direction to the Inpatient Admissions department to ensure efficient and effective operations.
• Oversee and optimize communication and collaboration with staff and other departments.
• Conduct regular reviews of processes and procedures to identify areas for improvement in the Admissions department.
• Develop and implement strategies to maximize immediate access to care for patients.
• Generate reports to monitor and enhance the functioning of the Admissions department.
• Serve as a liaison between Hospital, Admissions, and referral sources to ensure smooth operations.

• Responsibly managed and responded to written and verbal inquiries from patients, staff, external agencies, and insurance companies to ensure timely and accurate information dissemination.
• Enhanced patient satisfaction by providing comprehensive assistance to patients, ensuring they have a clear understanding of their account details, and effectively negotiating payment arrangements.
• Utilized collection programs to create, approve, accept, and monitor verbal payment agreements, thereby streamlining the payment process and improving cash flow.
• Acted as a reliable and knowledgeable resource to clinic staff and patients regarding patient accounts receivable and Dental Associates’ financial policies.
• Reviewed, interpreted, and analyzed patient insurance coverage and benefits to determine appropriate billing and payment strategies.
• Successfully completed assigned reports in a timely manner, maintaining accuracy and attention to detail.

New Berlin, Wisconsin, United States

• Streamlined financial operations by preparing monthly financial statements, reconciling bank statements, and posting journal entries as a full charge bookkeeper, ensuring accurate and timely reporting for.
• Implemented a restructuring of business office duties to facilitate cross-training and backup procedures for critical functions, reducing disruptions caused by staff vacations or absences.
• Oversaw day-to-day financial operations, budget management, and supervision of revenue cycle staff, with functional responsibilities encompassing accounting, accounts payable, and payroll functions.
• Managed and reported on accounts receivable balances, working closely with leadership to navigate the monthly Point Click Care billing process and assist with posting deposit entries.
• Audited and posted accounts receivable late fees, as well as processed county payments from Managed Care Organizations (MCOs) to resident ledgers.
• Addressed resident and family concerns regarding payments and insurance, demonstrating a commitment to resolving financial issues and ensuring customer satisfaction.

Pewaukee, Wisconsin, United States

• Direct management experience overseeing a team of clinical liaisons to ensure efficient patient admission processes
• Proficient in facilitating pre-certification and insurance approval processes, collaborating with nurse case managers and insurance providers
• Strong ability to obtain and analyze demographic, clinical, financial, and physician information to streamline admissions procedures
• Demonstrated success in coordinating sales and marketing programs to drive facility census and occupancy levels
• Experience in implementing lean processes to optimize patient admission efficiency
• Skilled in coordinating admissions from various hospitals and ensuring proper clinical information is communicated to relevant departments

New Berlin, Wisconsin, United States

• Developed and communicated training materials to enhance operational efficiency and ensure excellent customer service, leading to company growth.
• Implemented recurrent training programs and developed curriculum for new policies, procedures, and systems to improve operational effectiveness.
• Trained new hires on patient scheduling procedures across various clinics to streamline operations.
• Prepared recommendations to increase operational efficiency and identified areas for improvement.
• Conducted insurance verification to ensure accurate billing processes.
• Served as a Floor Champion and Subject Matter Expert (SME) to support operational functions and provide expertise to team members.