Capri Williams Email & Phone Number

Dallas, Texas, United States

EditDeleteCustomer Service RepresentativePanera Bread - Sunset Hills, MOPresentResponsibilities Provide rollout support for critical initiatives (Panera 2.0, Cafe Based Delivery, Paradise to Panera Capacity, others as defined). Execute the data collection, setup activities, applicable discussions with Retail Ops, and activation work for all new cafe openings. Assist ongoing launch and roll-in/conversion efforts associated with Delivery Hubs. Act as a trade area management resource for DELCO and Cafe Based Delivery initiatives. Provide support for scheduled Franchise acquisition activity. Act as the primary contact for above-cafe eCommerce related escalations; document, escalate, facilitate resolutions and provide on-the-fly training/education for above-cafe contacts. Facilitate the execution and confirmation of standardized eCommerce application data change requests. Create/Update support and rollout documentation for all internal processes and rollout initiatives. Provide on-the-fly training/education for above-cafe contacts. Complete out-of-scope projects for partnering departments as needed. Accomplishments Was able to learn quickly and was provided with my own training class Skills Used communication skils

Denver, Colorado, United States

Focused on "great service beats fast service" directive Exceptional ability to stay attentive when dealing with customers Clear communication skills aimed at understanding customers' needs and providing corresponding services Proven ability to grasp product knowledge and relay product information in a concise but potent manner Analytic thinking aimed at resolving customers' issues in a proactive manner Able to find conflict resolution without losing self composure