As a consummate professional with 15+ years of experience, I am a skilled and detail oriented individual providing managerial program and project oversight to effectively utilize resources, develop strategic business plans, and refine operations to achieve initiatives for federal government and non-profit agencies. I am equipped with specialized experience in conducting in-depth analysis and reconfiguring standards to accomplish project milestones and identify operational challenges needing improvement. I possess excellent communication skills both orally and in writing. I am an expert collaborator with the ability to act as change agent with the proven ability to deliver organizational success. Technologically, I am proficient in the use of Microsoft Office Product Suite and Oracle, Adobe, BambooHR, ServiceNow, HP PPM, Oracle Primavera P6 and SharePoint platforms.Some of the significant accomplishments throughout my tenure are as follows:-Building an organization’s initial Quality Assurance Program from the ground up fulfilling a significant gap in performance measurement and surety and achieving a 99.8% audit pass rate since program inception.-Increasing client success rate from 95% to 98% against Service Level Agreements. Created monthly reporting system detailing missed metrics based on individual performance surrounding ticket resolution; facilitated ownership and identified target areas for future departmental improvements.-Decreasing the cost of in person training by 30% over six month timeframe via the development of computer-based training to facilitate functional and technical proficiency in Adobe Captivate and Oracle User Productivity Kit platforms.-Reducing vendor operational costs by 15% yielding direct increases to contract revenue via in-depth operational budget reviews for contract portfolio valued at >$1M.-Decreasing company turnover from 56% to 38.8% in one quarter by developing and executing policy improvements affecting the quality of the work environment for personnel. Established Employee Relations Team within Human Resources division to manage conflict resolution and provide mentorship as a result of employee climate survey.