Senior Customer Manager
Current-New Business Development：1.Identify potential clients, and the decision makers within the client organization.Research and build relationships with new clients.2.Plan approaches and pitches. * Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.3.Participate in pricing the solution/service.4.Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. * Use a variety of styles to persuade or negotiate appropriately.-Client Retention:1.Present new products and services and enhance existing relationships.2.Work with technical staff and other internal colleagues to meet customer needs.3.Arrange and participate in internal and external client debriefs.-Business Development Planning1.Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.2.Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.3.Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.4.Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.-Management and Research1.Ensure that data is accurately entered and managed within kingdee sales management system.2.Forecast sales targets and ensure they are met by the team.3.Track and record activity on accounts and help to close deals to meet these targets.4.Present business development training and mentoring to business developers and other internal staff.5.Research and develop a thorough understanding of the company’s people and capabilities.6.Understand the company’s goal and purpose so that will continual to enhance the company’s performance.
