Christopher Capshaw Email & Phone Number

Denver, Colorado, United States

Provide pre-sales technical expertise, using in-depth product knowledge, for the development and implementation of complex products, applications, and solutions.Deliver presentations and product demonstrations to customers and provide technical input.Leverage industry experience and in-depth knowledge of Dell’s client solution portfolio to help sales teams win and grow market share.Help solve customer business challenges by putting the right technical solutions in the hands of their end users.Help customers better understand client solutions while resolving technical objections.Share customer insights with internal product development teams and collaborate on ideas that will impact future product offerings.

Denver, Colorado, United States

Built partnerships with current and new workstation customers by coordinating the efforts of sales, opportunity management, marketing, and pre and post sales technical support to maximize revenue and margin for Lenovo workstation products against a multimillion-dollar target.Built and executed operational plans for workstation products, displays, services, software solutions, and options.Owned ongoing analysis of metrics and business performance to produce weekly reports for workstation business performance along with relevant actions and recommendations.Engaged marketing team to ensure coverage of workstation products and options in communications, social media, and industry events.Assessed and mitigated risks and issues such as supply or performance challenges through effective contingency plans.Identified and pursued new acquisition opportunities. Planned and executed acquisition activities in the workstation area in agreement with account teams.Maintained competitor analysis to identify business opportunities, provide insightful and actionable outputs across products, markets and competitors to include product positioning and SWOT analysis.

Sacramento, California, United States

Drove workstation business across enterprise and public sector segments against a multimillion-dollar sales goal.Sought out new workstation opportunities as well as expanded and enhanced existing opportunities to build and manage the sales pipeline.Developed pursuit plans and managed the pipeline to ensure alignment with account managers in all segments.Established a professional, working, and consultative, relationship with the client, by developing a core understanding of the unique business needs of the client within their industry.Built sales readiness and reduced client learning curve through effective knowledge transfer in area of workstations and their applications.Established relationships with customers and partners at all organizational levels with the ability to interface with senior levels in internal and external groups.Understood the industry and market segment in which key accounts are situated and integrate this knowledge into consultative selling.Understood and applied program/project management methods and processes to define, plan, cost, resource, track and ensure successful pursuit.Actively managed account planning and accurate account revenue forecasting.Collaborated with management and sales teams in shared accounts to ensure seamless integration of specialist sales with other sales activities.Cultivated and maintained positive relationships with customers to ensure account retention and growth, and obtain a position as the preferred vendor for meeting all business needs.

Rio Rancho, New Mexico, United States

Served as the technical pre-sales advisor and resource to the HP sales team and their customers to explain, demonstrate, and assist in integration of HP’s products, solutions, and technologies. Maintained knowledge of competitors to strategically position products and services as one of advantageous value.Established a professional, working, and consultative, relationship with the client, by developing a core understanding of the unique business needs of the client within their industry.Worked closely with and support account manager, providing technical expertise and participating in client engagements up to C-level personnel for more complex solutions.Interfaced with industry experts to anticipate customer needs and facilitate solutions development.Coordinated with partners to deliver appropriate solutions and remove technical barriers in the customers’ integration processes. Possessed expert knowledge of HP and associated partner products, solutions, and service offerings as well as competitors’ offerings to be able to show value-rich solutions.Understood the role of IT within area of specialization and how solutions differentially address specific vertical industry challenges as well as their cross-segment capabilities.

Washington, District Of Columbia, United States

Turned corporate strategy into successful customer experiences.Translated high level marketing strategy into day-to-day actions.Built a strong team of sales representatives and equipped them to deliver the best possible customer experience.Used regular meetings with team to discuss day-to-day operations, as well as upcoming store events, promotions and training.Kept store performance scorecards, tracking areas such as operational compliance, team dynamics, store appearance, customer satisfaction, and a rolling list of improvement areas.Pinpointed performance gaps, addressed them with a sense of urgency, and escalated serious issues when appropriate.Identified gaps in operations compliance and procedures, and provided on-the-spot coaching to team members.Recognized and celebrated team successes.Served as a point of contact for job fairs/open houses.Planned local events and promotions consistent with T-Mobile's marketing initiatives and branding.Promoted effective communication between stores in the market.Analyzed the store’s P&L for individual and cross-market performance gaps and opportunity areas.Cultivated confidence in employees and inspired them to be passionate about customer satisfaction.Translated broader business initiatives into clear team objectives and concrete individual goals, aligning appropriately with other groups for efficient, coordinated action.Created a team environment where everyone wants to do their best and deliver results .Broadly shared responsibility and accountability of both routine and important tasks and decisions.Ensured personal awareness of each person’s career goals.Held development discussions and provided challenging tasks and assignments to promote development.Monitored progress and results; gave feedback effectively and made tough decisions when appropriate.

Rockville, Maryland, United States

Had a high level of accountability for all retail store functions.Responsibile for communicating and implementing the company vision through directing the day-to-day activities of the entire store staff.Drove for high-performance results within a fast-paced, demanding solutions sales environment and focused on optimizing customer and employee experience.Leveraged leadership skills to not only build my sales team but also develop and coach my team for success.Continuously raised the bar and drove my sales team to achieve Verizon Wireless standard of performance excellence by providing ongoing sales training, empowering, and supporting my team as they strive to exceed sales, retention, quality, and service objectives.Engaged in dynamic sales strategy development to ensure that VZW products and services were effectively showcased throughout the store and that customers have the best store experience possible.Leveraged my creativity, critical thinking, and decision-making skills to develop and implement sales tools and initiatives that further established Verizon Wireless as the market leader in the technology solutions industry.Played a vital role in maintaining the overall health and performance of the retail store by supporting employee relations, encouraging recognition of exceptional employees, managing retail inventory in compliance with company standards, and engaging in important business operations including budgeting, forecasting, managing appropriate inventory levels, analyzing inventory turns, and providing financial, budget, and sales reports.

Bachelor Of Business Administration (Bba), Management Information Systems

Minor in Computer Science

Associates Of Science, Engineering

Activities and Societies: Phi Theta Kappa International Honor SocietyGraduated with Honors

Aerospace Engineering