Capt.Vivek Dobhal Email & Phone Number

Delhi, India

Noida, Uttar Pradesh, India

Gurugram

Aug’19 onwards :General Manager (India) – Corporate Affairs & Licencing, CSO- Airport Operations for Devyani International Ltd Devyani International Limited is the largest franchisee of Yum Brands & Costa Coffee in India and is among the largest operators of quick service restaurants chain in India and operates over 1050 stores across 200 cities in India.OSR Retail Compliance Government Relations and Brand positioning for organisation involved in F&B Business across India for over1050 QSR Outlets across India of 3 Major Global Brands. Create a New department of Corporate Affairs. Part of IPO core team and completed a highly time bound activity of listing at stockexchange in a record time. Annual Budget planning for the department to the tune of 30 Millions INR. Be a member of Indusrty Bodies like NRAI and represent DIL on various platforms and policy advocacy. Create a strategy around business needs and ensure seamless business delivery. Licencing compliances with various Central & States Departments like FSSAI, Municipal Corporations, FIRE Departments, Pollution Control, Excise, Customs, Tourism and Police. Support BD team on NSO’s due diligence process in conjunction with Legal Function from licencing ups.Airports: Compliances for over 8 Airports across India. Security Clearence/ Security Programme for the Company and Retail outlets Airside/Landside of the Airport. Control and issue of AEP (Biometric Passes) for Employees deployed at Airport s.working inside the Airport in coordination with Airport Operators like DIAL,MIAL,AI. Coordination with Customs, CISF, Aiport Operators and BCAS (Regional and Head Office) for various clearences and permissions.Achievements: Reduction in Budget to the tune of over 50% in 2 years. Created Corporate Affairs Department with a highly motivated team with high recognisation from the stakeholders. Successfully launched IPO of the company as part of Core team member.

Chandigarh Area, India

New Delhi Area, India

Head (Corporate & Regulatory Affairs)- Vodafone India• As part of Leadership Team Identify and Influence Political, Regulatory and Public Policy Risks associated with Business and Government. • Engage State Officials and Political Set up and build strong advocacy on key matters.• Project and Inform State and District Administration on the road map and matters of key concern.• Develop and Implement stakeholder engagement strategies around priority issues and stakeholders, to explain organizational policies and views on key issues identified. • Develop strong relationships with various industry associations like COAI to ensure critical issues redressal. • Builds Relationships & Partnerships, Organizes & Attends events to engage with Beaucracy, Industry, DOT, TRAI, & TERM CELL officials on various platforms.• Relationship building with LAW Enforcement Agencies and ensuring timely interventions to maintain Brand Image during crisis.• Build base for business interest discussion with Govt agencies and ensure organizational participation in matters of interest with Govt departments.• Works in tendon with the legal, Sales, Customer Service and Marketing Depts. & PR Agency to develop tactical plans to Influence and Inform Stakeholders on issues involving Risk to the business.• Ensure Audits by TERM CELL as part of Licensee compliance on monthly and annual basis.• Reports/Data submission to govt authorities as a single point of contact for all information flow to external agencies. • Ensure compliance internally and keep a dipstick check on various critical issues/processes.Achievements:Member of special Crisis Management and Disaster Management Team for J&K floods in 2013.Ensured coordinated support from Sec Home(GOI), Chief Minister J&K, Senior Officials from Army, Air force and Red Cross, Central and State govt in evacuation, technical and Logistics support .

Seychelles

Startup Operations for ZONEONE LLC Dubai as part of Expansion plans for Seychelles, Mauritius and Madagascar region.• Setting up of company Operations in Seychelles as part of Africa. • Regulatory and Compliance as per the law of the land. • Business development and PR Building. • Liasoing with Govt officials for Upcoming Projects. • Strategic partnerships with Local vendors and competent partners.• Partner & Providing logistics support and technical expertise on various projects.• Analyze and study business Opportunities and in line with company policies. • New Clients Acquisition and business development. • Create Data Base of prospective clients and get inroads for business enhancements. • Build up service network and ensure locally available support infrastructure. • Negotiate on contracts and viability study.• Strong and clear communication and coordination with Team in Dubai, China and Indian Offices for timely execution. Achievements: Initial Setup and handle Operations in Seychelles. First Year revenue of over USD 500,000.

New Delhi Area, India

• To manage the Service Delivery team, Corporate Clients, Customer Care and Service desk. • Team Management under stringent time lines and demanding customer services and also career development and appraisals of whole team.• Renewal of Contracts/SLA and continuity of projects.• Management of Internal and External stakeholders through dialogue and continuous engagement ensuring operational effectiveness.• Collaborate and Innovate alongside Sales Head for new Service Initiatives, building trust within Internal Sales and Service Team, Resellers and Customers. • Systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of Service Operations. • To provide reports to an agreed schedule, including management and account performance reports. • Attend client service review meetings; include performance reports, service improvements, quality and processes. • To develop and facilitate workshops and training courses. • To ensure maximum performance and output from all supporting department responsible for service delivery (Store, TRC, Logistics, purchase, CCC, field support etc.) • Kick start operation for HCL Touch as part of new initiatives for HCL Products as part of B2C Segment. • Integrated Service Platform for various products under single roof and single ownership.• Corporate account Management and Administration of Onsite Manpower for B2B Clients. • Selection and Setting up of New Facilities for Franchise network. Achievements: May 07- Oct 09: Nokia Operations Best all India Region award for the quarter AMJ -08 Revenue increase by 200% for Nokia Operations. Reduction in overhead expenses by over 31% and Manpower by 21%. Aug 09 till Oct 2011: HCL Touch operations Successfully implemented and kick started "HCL Touch" for Delhi (NCR) Region.Special Recognition award for Customer Service and Franchise Management AMJ-09.

Mohali (Punjab-India)

• Preperation and Submission of Telecom Operations records as per DOT & TRAI guidelines, GOI. • Strong relationship building with Law Enforcement officials and departments.• Info/Data Sharing with Vigilance & Telecom Monitoring Cells (VTM), GOI. • Exclusive handling of call interceptions requests and tracking thereof.• Customer base verifications and activations check and audits to ensure compliance as per GOI guidelines. • Liasoing with senior officials of security agencies and handling of confidential info, documents and Brand presence.• Sharing of Information with the Judiciary in all matters requiring legal assistance• Customer verifications and audits by Deptt of Telecom to ensure compliance as per guidelines.•Sharing of Information with the Judiciary in all matters requiring legal assistance.•Audit, Reports submissions and Inspections of data base with TERM Cell (DOT).

Certificate Course

India

1. Managing war preparedness of entire Army vehicles & equipments at war zone.2. Overseeing manpower strength of over 400 troops comprising of tecnhicians from various specialisations.3. Inventory, Repairs & Purchase of spares and equipments for troops & formations deployed.4. Effectuive utilisation of resource and repair facilities in some of highly critical environments.5. Disaster mitigation and planning for army local units deployed in harsh terrains.6. Control of expenditures under budgetary provisions, formulating estimates of newer projects and review.7. Monitoring security arrangements for securing high value assets and conducting security audits.8. Maintain coordial relations with local residents and ensure common cause.9. Saftey of civil population in critical areas along with support from within.10. Relationship building with critical stakeholders with minimum noise to ensure right information wrt national saftey.11. Coordination with Local Police and District Administration on various matters of National, Social and Cultural intrests.

Chandigarh Area, India

Marketing of brand and products in Chandigarh, Punjab & Haryana through vigorous and proactive sales.Effective and coordinate relations with medical fraternity.Promotion of newly introduced product including pre launch/post launches strategies.Achieving sales targets as described by company and planning thereof.

Post Graduation, Business Administration With Specialisation In Hr

Course, Disaster Management

Diploma, Electronics And Mechanical Engineering

Course, Saftey And Corporate Security, A

Course, Corporate & Industrial Security,Saftey & Fire Protection Management

Course, Tadiran Communications-Maintainance Course Level-1

Activities and Societies: Held at Millitary Collage of Electronics and Mechanical Engineering, Secundrabad

Bachelor Of Science, Physics,Chemistry And Mathematics

Certificate