Manage day to day operations of a successful service department. Responsible for the coordination and completion of projects. Oversees all aspects of projects, sets deadline, assigns responsibilities and monitors and summarizes progress of projects. Develop and maintain budget controls and processes. Track and maintain customer service records and created a follow up procedure to ensure highest level of customer satisfaction. Responsible for implementing operational policies. Recommends changes to products or services to fulfill customer needs. Optimizing the spare parts inventory by increase the parts rotation efficiency and availability. Perform Captains Briefings to new boat deliveries and all brands of engines manufacturers. Work closely with Dealership Operating System (MyTaskIt). Responsible for generating first quarter Service income in excess of $500K .

Managed a successful operational division generating monthly sales in excess of $250K. Increased over the counter sales by twenty (20%) within the first six (6) months. Increased product promotions and merchandising line. Accountable for hiring, training, supervision of all team members. Supported all other work units such as, service, parts and delivery of vessel for the division. Ensured proper inventory levels were maintained. Oversaw department activities and effectively controlled operational expenses and while maximizing department productivity. Achievement of a parts department that exceeded operational goals. Ranked and awarded top gun parts department for the last two (2) years.

Managed a service team that generated in excess of 1 million of profit annually. Accountable for all daily work orders, completed jobs and department revenues. Provided customers and technicians with technical support. Lead and developed complex projects from inception to completion. Ensuring delivery of on time projects. Ensured department profitability. Accountable for supervising of customer service personnel and technicians. Order fulfillment, provide customer with repair quotes. Liaison for retail customers and in-house technicians. Efficiently manage the rigging team for the delivery of new boats