Abhi Singh Email and Phone Number

- Owned the product strategy for Jetty’s Partner Experience, focusing on improving customer retention and operational efficiency- Developed and executed a product roadmap for the Partner Portal, increasing customer adoption by streamlining workflows and enhancing value for our property management Partner- Partnered with cross-functional teams, including Financial Products, Operations, Legal, and Compliance, to ensure alignment on business goals, regulatory requirements, and successful feature delivery

- Owned the payments user experience and managed our integration with Stripe, driving improvements in payment workflows- Led our Stripe rearchitecture initiative, transitioning to a hierarchical account structure to centralize payment profiles, ensure compliance, and enhance scalability - Implemented payments observability and monitoring tools, enabling the Operations team to proactively identify and reconcile erroneous customer transactions- Spearheaded the Pay Now initiative, enhancing our repayment experience with flexible payment plans, digital wallet (Apple/Google Pay) integration, and dunning campaigns that recouped $2.5M in uncollected revenue

- Managed priorities for a team of data engineers and analysts to enable data-driven decision-making across the business through data availability and activation- Streamlined data availability by overseeing ETL pipelines that consolidated data from various sources into a centralized data warehouse, enabling efficient analysis and reporting for analysts- Drove data activation by operationalizing data for marketing and sales workflows; key initiatives include developing a multi-touch marketing attribution model that helped marketing understand channel efficacy and creating a lead scoring model that enabled business development teams prioritize prospects