Handling the phone and email support for customers' website hosting-specific issues including but not limited to mail setup configuration, DNS, and domains, assisting customers' initial setup of sites, and aiding customer site problems.

Accounts Handled: Vodien Internet Solutions Australia, Vodien Internet Solutions SingaporeHandling the phone and email support for customers' website hosting-specific issues including but not limited to mail setup configuration, DNS, and domains, assisting customers' initial setup of sites, and aiding customer site problems.

Taught English subjects to Junior High School students of Mabolo Night High School.

Principally tasks to assist with the administration and enforcement of immigration, citizenship, and alien or foreign students’ admission, registration, processing of Visa Extensions, Payments, releasing of processed documents and, including the Derogatory Section tasks.

-Answer calls and respond to emails of customers from United Kingdom; provide technical resolution; troubleshooting website and email problems and queries.-Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; -Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; -Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; -Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, and more; -Research required information using available resources; -Follow standard processes and procedures; -Identify and escalate priority issues per client specifications; -Redirect problems to appropriate resource; -Accurately process and record call and email transactions using a computer and designated tracking software; -Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business; -Organize ideas and communicate oral messages appropriate to listeners and situations; -Follow up and make scheduled call backs to customers where necessary; -Stay current with system information, changes and updates.