Ronald Phan Email & Phone Number

Arlington, Va, Us

Reston, Virginia, Us

•Lead direct project personnel to ensure project objectives and performance standards are met•Analyze new and complex project- related problems and create innovative solutions that normally involve the schedule, technology, methodology, tools, solution components, and financial management of the project•Provide applications systems analysis and long and short-range plans for application selection, systems development, systems maintenance, and production activities for necessary support resources.•Track project status, scope, risks, issues, and action items•Responsible for on time delivery and quality assurance on all final products and deliverables•Contribute to recurring leadership reports to ensure that leadership is equipped with the information needed to make informed project management decisions•Assist in the design, development, and implementation of Knowledge Management (KM) strategies to include Records Management. •Apply expertise in KM tools and deploy information management and content management strategies and experience. •Comprehend and recognize key barriers to KM behavioral change and develop effective change management programs.•Analyze business processes, interview stakeholders, and evaluate strategic and IT plans to develop KM programs. •Develop KM governance structures and processes for implementing KM programs and systems and provide consulting thought leadership on current best practices in KM, portal design, and intellectual capital and content management.•Identify and analyze system needs and conduct training sessions to new users

Wakefield, Ma, Us

•Serve as the program specialist, and main point of contact for two of the largest clients at Virtual Inc.•Oversee the implementation of multiple projects from beginning to end while contributing to the overall strategic plan of the client.•Work closely with executive leadership to set program priorities and create client-centric workflows and processes to maximize client outcomes.•Monitor all program phases to ensure deliverables are on schedule to meet deadlines.•Research and analyze local, national, and global trends that impact both the organization and industry.•Prepare reports stating trends, patterns, and predictions for the executive team.•Evaluate and maintain CRM database for efficiency, problems, and inaccuracies to develop protocols for cleaning, and acquiring data.•Partner with the finance and events team to support event planning logistics and budgeting for client annual conferences.•Collaborate with the marketing teams on projects to boost member acquisition, and retention programs.•Lead and facilitate the training of cross functional teams on the effective use of client CRM database, database tools, and processes to improve workflow.•Manage and schedule meetings, workshops, webinars, educational seminars, and conferences.

Us

•Managed data in CRM database; including assisted with reports and data extraction•Conducted research on international partner societies, and prepared briefing materials in support of committee research initiatives.•Prepared reports for executive leadership and stakeholders that effectively communicated trends, patterns, and predictions using relevant data.•Collaborated with organizational leaders to identify opportunities for process improvements, and developed policies for data governance.•Created process documentation that assisted stakeholders in making data-driven business decisions.•Scheduled meetings with key stakeholders to provide status reports on projects throughout project life cycle.•Maintained accuracy of CRM database to ensure optimal communication with members, prospects, and other clients.•Created and enforced policies for effective data management.•Designed landing pages for client websites with current events and updates to online communities.•Efficiently processed vendor invoices, coded the general ledger, and maintained the accounts payable system.•Collaborated with finance and accounting teams to perform follow-up collection activities on outstanding invoices.•Coordinated event logistics, including registration, attendee tracking, and oversaw fundraising events for annual conferences.

Golden, Colorado, Us

•Performed routine and non-routine tests and analysis using the appropriate technical equipment and instruments.•Collected and prepared samples, solutions, and ensured safe disposals of waste.•Calculated test results, and reported results into database system.•Calibrated and maintained laboratory equipment and apparatus such as titrators, pH meters and centrifuges.•Recorded, analyzed and prepared reports, reviews and summaries on the findings of experiments and trials.•Documented all information by maintaining daily logs and equipment record books.•Kept laboratory supplies ready by inventorying stock, placing orders and verifying receipt.

• Managed both the quantity and quality of all supply inventories.• Processed customer sales, maintained exceptional store standards, and performed management duties. • Prepared shift schedules, along with train and mentor entire staff of 8• Provided consultation that kept expenses within a fixed budget• Performed payroll and timecard duties• Improved overall business operation efficiency by providing food processing time alternatives

Arlington, Virginia, Us

• Implement strategic plan of daily activities with completion time frames within required deadlines• Developed objectives and strategies to prioritize, organize and accomplish all activities efficiently while ensuring the operation of any equipment promoted best practices• Managed all subordinates by setting performance standards and monitoring their daily performances

• Maintained aquatic grounds, inspected chemical feed systems, and checked pumps and motors.• Performed water tests, maintained pool chemistry, and circulation at proper levels.• Prepared chemistry supplies needed for pool treatment..• Handled all pool chemicals safely, and ensured all operations promoted safe practices.• Responsible for pool heater maintenance and operations.• Established and maintained working relationships with clients and staff.

• Performed full range of maintenance and operational duties.• Conducted site inspections, and prepared office furniture shipments for delivery.• Prepared project plans and inventory accounting.• Assembled office furniture while ensuring safe practices.

Bachelor’S Degree, City/Urban, Community And Regional Planning

Associate’S Degree, Liberal Arts And Sciences/Liberal Studies