Angie C. Email & Phone Number

Walldorf, Bw, De

• Optimized a cloud-based B2B SaaS solution (Ariba) that provides procurement, spend management and supply chain services that enable suppliers and buyers to connect and do business globally with over 11,000 customers, resulting in a customer retention rate of 94%• Founded a six-person cross-functional team to refactor and test APIs and resolve issues for Fortune 500 companies (including Google, Nvidia and Pfizer etc.), startups and academic institutions• Conducted customer interviews and communicate regularly to translate customer needs and pain points to the engineering teams to ensure E2E customer experience with Ariba’s supplier management component• Proposed features to improve user experience based on voice-of-customer, data analysis and log investigation• Prioritized product roadmap, provided guidance and drove progress in daily scrum meetings with international teams• Organized knowledge sharing sessions across the organization to discuss technical topics with engineers and PMs• Led testing and improved test coverage by 12% with implementations of unit tests

Walldorf, Bw, De

• Launched and customized new features for a cloud-based B2B SaaS solution (Concur) that provides travel and expense management services to businesses with ~66 million users of over 45,000 customers (including Amazon, Hilton and Citi etc.) around the world• Optimized user experience in an agile environment by developing E2E web services API, web UI, and mobile UI test automation• Facilitated product launch experience by triggering test automation running on an AWS server for bug fixing• Met with cross-functional scrum team (engineering, product management, UI/UX design) to prioritize tasks, identify bug issues and execute go-to-market strategy

Redwood City, Ca, Us

• Prioritized tasks and created roadmap for a strategy RPG mobile game• Selected the most appropriate KPIs for measuring and assessing specific business problems related to the game• Documented the relevant KPIs and player segmentations for the game

Dublin 2, Ie

• Mapped suitable project management approaches including Plan Driven, Agile, Second Agile and Hybrid to a portfolio of projects• Presented a project status update to senior leadership and project team members

Walldorf, Bw, De

• Launched a customer issue project on a cloud-based B2B SaaS software (SuccessFactors) for human capital management with ~191 million users of over 12,000 customers (including Microsoft, Nestle and Deloitte) around the world• Conducted customer interviews and gathered voice-of-customer, created product requirement tickets and redirected the tickets to related teams• Attended daily scrum stand-ups and agile development sprint planning meetings• Led a study group of four new hires to acquire the knowledge of onboarding materials and technical tools• Improved test coverage by 10% with implementations of unit tests

Seattle, Wa, Us

• Executed go-to-market strategy for seasonal food and beverage to increase sales volume• Launched and customized new products on Starbucks Secret Menu to attract new loyal customers• Conducted customer interviews to identify frictions in user experience both online and offline• Increased customer satisfaction by improving café flow and filling orders in a timely manner

Master Of Science - Ms, Computer Science

Bachelor Of Science - Bs, Accountancy And Finance