Cara Bennett Email and Phone Number

Responsible for supporting the EMEA Service Contract team on all issues relating to Oracle and any new system implementation. Working closely with the Service Contract Admin Manager, SME's, Service Admin, Customer Service, Global IT Oracle Support, Oracle finance and all other stakeholders with the aim of maximising the use of the system, improving data quality and simplifying processes. Also ensuring all system testing is executed as required and involvement in new project roll outs and creation of new system processes/work instructions and training as and when required to support the business.

• Issue service product information, warranty expiry quotations, new service contracts and reminders in a timely manner to ensure continuous service cover.• Produce invoices for all service contracts to a standard that ensures prompt payment and which details contractual obligations to meet with the customers’ expectations.• Liaise with Service Managers, Team Leaders and Specialists to update service information sheets and maintain contract pricing and profitability.• Produce and regularly review service forecasts to support the achievement of service Plans.• Update and maintain contract information in the service management system to fulfill service contractual obligations through timely production of relevant statistics, historical data and planned renewal information.• Communicate relevant information with service contract co-ordinators throughout Europe and other internal groups, as necessary, to support and increase business effectiveness and to promote a professional image to customers.• Also responsible for all New Hire Service Contract Training across Europe• Currently working as a SME in the project team for the transition from SAP to Oracle