• Collaborated with internal/external stakeholders to intake new features for the team.• Contributed to the connected services product roadmaps for team capacity planning.• Collaborated with various division resources to review change requests for technical solutions, estimations, and delivery timeframe.• Negotiated product delivery based on team capacity.• Worked closely with the release management team to ensure team tasks are entered into release manifests.• Mitigated risks related to ad-hoc requests for changes and bugs by re-assigning resources, re-prioritizing work, or pulling resources from other teams.• Resource and capacity planning for various development areas such as Java, CWP, Admin Portal, Owner Portal, and Dealer Portal, mobile applications.• Allocated and planned for QA resources and activities.• Worked closely with Analyst to ensure stories are created, requirements are understood, and follow-ups were completed in a timely manner.• Created, managed, and prioritized the product backlog based on the stakeholder’s needs.• Defect Management for the various test and production environments.• Lead refinement sessions to ensure requirements were understood and to identify gaps or dependencies.• Run bi-weekly sprint planning sessions to secure the work and lock down the sprint.• Hosted demos to business and stakeholders where the team presented expected deliverables.• Lead retrospective sessions to gather feedback for improvements.• Conducted one-on-one sessions with all team members to ensure they are managing the workload and address any concerns.

• Worked with business and development teams to identify the requirements and system impacts.• Negotiated and created stories for the product backlog based on business and technical requirements.• Worked with developers to gather technical requirements to complete stories.• Worked with QA team to understand test scope and bugs that were created.• Conducted triage sessions with internal and external partners to resolve issues.• Participated in larger planning sessions to understand what is changing for mobile applications, CWP, Admin Portal, Owner Portal, and Dealer applications.• Presented feature demos to stakeholders to gather feedback and capture necessary changes.• Create requirement pages via Confluence.• Worked with UI/UX design teams to ensure designs meet business needs.• Managed technical discussions as needed to identify solutions.

• Collaborated with internal & external stakeholders to understand the problem statements or desires and identify the business impacts.• Created, managed, and prioritized the product backlog based on the stakeholder needs.• Defect management for pre-production and production environments.• Pushed for design solutions by negotiating between product goals, level of effort, delivery timeline & operational efficiency.• Lead solution workshops and weekly refinement sessions to review the backlog and ensure the team members’ understanding of the epics & user stories to maximize productivity of the entire team.• Ran bi-weekly sprint planning sessions to secure the work and lock down the sprint.• Participated in weekly Scrum of Scrum sessions to identify dependencies to/from other scrum teams.

• Designed system interface requirement specifications for back-office and vehicle systems such as: Mobile/Web applications, Enrollment Management, Customer Management, and Data Feeds.• Created process flows for various protocols including APIs, messaging queues and enterprise security standards.• Managed requirements by conducting internal /external reviews with various levels of cross functional teams such as: Development, Systems Analyst, Account Management (Executive & Senior), Product/Program Management, SQA, Certification, Software/Network and Architectural teams.• Negotiated requirements with various levels of internal and external teams, including OEMs and partners.• Liaison between external partner and internal teams throughout development/product lifecycle.• Contributed to internal/external planning sessions with Executives, Program/Project Mgmt, and Quality teams to identify dependencies and timelines.• Reviewed incoming interface change requests to determine if the change seems feasible as well as reasonable.• Engaged in downstream and upstream requirements or proposals, whether business, design or functional, to analyze impacts to OEM/Sirius XM interfaces.• Reviewed code and schema to ensure requirements are adhered to.• Managed interface connectivity by using internal/external protocols to determine what is necessary for successful system integration (SFTP/MFT, AWS, Web-Service, IDM).• Supported certification teams during validation efforts to ensure requirement integrity is maintained.

• Documented functional requirements, product to systems analysis, requirements workshops, storyboards, business process descriptions, use case scenarios, and workflow analysis. • Lead functional requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, verifiable, and that they conform to standards.• Reviewed incoming system enhancements or change requests to ensure request documentation is complete.• Participated in peer reviews of products derived from requirements specifications to ensure that the requirements were interpreted correctly.• Supported project management in analysis, documentation, communication and the bridging of business requirements and IT solutions.

• Contributed to the refinement of product requirements, use case scenarios, high-level design, and development.• Analyzed use case scenarios and the functional specification documentation to identify gaps.• Participated in business analysis, technical design reviews, project scope, process flows, data mapping, and technical design specifications.• Prepared and distribute technical documentation for software testing which included test plans, test cases, testing summary reports, and production release notes.• Managed requirement traceability by capturing all functional and non-functional requirements in test plan and test cases.• Lead Test Planning and Test Readiness Review meetings with project teams and stakeholders.• Drove integration, validation, and regression testing for assigned projects to verify compliance with product, functional, and technical requirements.• Reported bug defects using ticketing system and provide recommendations on priority for resolution.• Performed SQL queries for data validation and to confirm that data is being stored according to specifications.• Coordinated software code releases to multiple test environments and maintain version control.• Provided test support for all launch planning, deployment, and post launch activities.• Collaborated with peers to re-engineer processes with the goal of reducing waste and increase cost savings initiatives.