Cara Burrows Email & Phone Number

Kettering, Gb

Kettering, Gb

Tenerity offers a Travel Service for the Natwest Group, which is serviced by highly trained, professional agents who strive to deliver excellent Customer service whilst offering a wide range of products and services.The job role involves servicing incoming calls for flight, package holidays or ancillary sales or dealing with admin enquiries relating to an existing booking.Using a variety of systems such as Galileo, plus a comprehensive in house system.

Market Harborough

I produced sales performance information and statistics to meet the requirements of the cruise division. Producing daily, weekly and monthly reports monitoring progress against budgets, performance on previous years sailings.​I supported the Marketing team, signing of any price promotions before going to print and also supported the Sales team, ensuring all pricing and promotions were correctly loaded into the agent systems and updated on the websites Swan Hellenic and Voyages of… Show more I produced sales performance information and statistics to meet the requirements of the cruise division. Producing daily, weekly and monthly reports monitoring progress against budgets, performance on previous years sailings.​I supported the Marketing team, signing of any price promotions before going to print and also supported the Sales team, ensuring all pricing and promotions were correctly loaded into the agent systems and updated on the websites Swan Hellenic and Voyages of Discovery.I created new promotions for the UK and overseas markets and uploaded these onto the sales systems and customer facing websites.I analysed sales trends and identified strategies to improve Yield.​​ Show less

Kettering

I provide local support on data processes and business application related topics for Sales, Client management, Product, Finance, Contact Centre and Marketing initiatives. My main responsibilties include:Supporting the launch of new campaigns and programs with new and existing clients. I ensure that the systems are effectively setup and tested according to the requirements, including pre and post launch validations.I manage local requests for system changes/defects in… Show more I provide local support on data processes and business application related topics for Sales, Client management, Product, Finance, Contact Centre and Marketing initiatives. My main responsibilties include:Supporting the launch of new campaigns and programs with new and existing clients. I ensure that the systems are effectively setup and tested according to the requirements, including pre and post launch validations.I manage local requests for system changes/defects in coordination with external vendors; this is prioritised according to the business need.Preparing comprehensive test scripts from the business requirements, to ensure user acceptance testing is carried out on any new functionality/changes in the application. Provide training to a UAT support team to ensure testing is completed to a high standard.Keeping users informed about any changes to the systems, which could have implications on business processes. Show less

I effectively setup and test the operating systems for new campaigns according to the requirements, including pre and post launch validations. I will prepare and execute user acceptance testing on the applications ready for any new developments or software upgrades.In order to have a successful transition I have to ensure that internal and external support is in place. I regularly provide training to a UAT support team to ensure that testing is completed to a high level.

Kettering

I act as a primary point of contact for Travel System users in the sales and after sales areas. I manage local requests for system changes and prioritse these depending on the business needs. I carry out user acceptance testing and validation of fixes and changes before these are handed over to the business. I will then inform the relevant departments of any system changes that could have an impact on day to day business processes.

Rci offers a Travel Service which is serviced by highly trained, professional agents who strive to deliver excellent customer service whilst offering a wide range of products and services.The job role involves servicing incoming calls for flight, package holidays or ancillary sales or dealing with admin enquiries relating to an existing booking.You will use a variety of systems such as Galileo, Hitchiker, Gazateer plus a comprehensive in house system.

Ba (Hons) Business Administration

Education record