Cara Hall Email & Phone Number

Yucca Valley, California, United States

Los Angeles, California, United States

Los Angeles, California, United States

Oversaw 7-store region with 95 employees, $1.5B in deposits. Led teams to achieve individual and collective goals, built and grew client relationships, and ensured standards of excellence in the region. Guided business integration efforts among small business, mortgage lending, wealth and mass consumer teams operating within the market.► Boosted the performance of five branch locations to optimal performance in Sales and Operations and achieved 95% Customer Care ratings in less than a year. ► Conducted regular training with mangers, instituting new customer service practices to build loyalty/retention.► Gained new clients and deepened the relationship with current clients to grow their portfolio with the company by developing a know your client approach and work cross functionally with different lines of businesses.► Created a strategy around taking a digital-first approach, implementing daily practices within the locations to ensure clients were signed up, with adoption and consistent usage of digital platforms.

Santa Monica, Ca

Selected to turn-around the lowest-performing flagship store in the region into the region’s highest performing.► Grew business by 35%, within 1 month.► Doubled team from 15 to 35 through recruiting, training and developing a team of managers, owner advisors, energy advisors and customer experience specialists.► Hand-picked by district leadership to spearhead a new regional strategy to improve the Customer Journey.► Implemented new strategy within peer group, resulting in improved CSAT scores within one quarter—an all-time high for the region; created an increase in new customer referral business.► Implemented positive culture change through leadership, partnership with Corporate, setting clear expectations around strategy, and ensuring accountability.► Recognized employees by promoting and developing 10 team members within 9-month period.

Centinela/The Grove - Los Angeles

Tapped by Corporate to start up a new store by converting a service/repair center in a high potential market of the South Bay where sales presence was lacking, while simultaneously managing multiple stores. ► Converted location into a full service and sales store. Store continues to be high performing.► Set strategy to drive results and doubled business in 6 months, meeting and exceeding expectations Q to Q.

Century City - Los Angeles

Maintained a business while the mall was under construction, strategically partnering with Marketing to drive traffic through outside events. Led operations of store with $MM annual revenues. Recruited and led 17 direct reports, consistently exceeding sales targets and KPIs.

Canoga Park, California

Inherited a failing store that was turned around in a year. ► Doubled the store’s business in one year.► Continued development, support, and empowerment of a well-rounded team that independently drove their own business, cultivated client relationships and provided a luxury customer service experience.

Greater Los Angeles Area

Promoted three times with increased level of responsibility, growing the business in three locations, culminating at the Culver City store. Recruited, trained and led 7 direct reports.► Boosted employee morale and maximized sales opportunities at Culver City resulting in 10% revenue growth.► Successfully implemented “Power of Blue Initiative” to cultivate client relationships and drive the business.► Created and championed contests for the store to support areas of growth and drive incremental business.

Pasadena, Ca

Led store operations and grew revenues by 12%. Managed a sales team of 12.

Led store operations and grew business by 18%. Managed a sales team of 8. .

Greater Los Angeles Area

Oversaw the business, operations, and presentation of a 16-vendor store with $MM annual revenues. Supervised a team of 12, including 4-managers, 6-sales associates, 2-clerical, and 1-watchmaker. ► Grew the business, almost doubling revenue by employing a new team of motivated employees.

Greater New York City Area

Managed and partnered with seven high profile American Collection businesses. Assisted in managing and growing a multi-vendor department with new American designers.

Beverly Hills, Ca

Promoted 3 times during tenure, culminating as Asst Dept Manager. Managed and partnered with five high profile French Collection businesses. Prepared formal presentations of merchandise to advertising team for various publications; including The Book and The Point.

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Dallas/Fort Worth Area