Practice Manager for Dr Jonathan Lack. (Periodontist and Implantology)Reception Support to NDV Dental & Dr Richard LewisMy role are but not limited to;• Management of staff • Overall management of expenses• Clinical diary management• Organisation and chair of practice meetings • Management of correspondence • Liaising with bookkeeper and accountant• Payroll Management• End of day receipt reconciliation• Management of the premises, equipment, and physical plant • Bank deposits• Organising Health and safety requirements & core CPD training for the office• Responsible for daily, monthly and yearly safety checks • Overseeing all aspects of CQC and HTM0105 compliance and auditing requirements

• Assisting chair side for up to 8 GDP’s & Nicolino Calabrese. (Periodonist)• Management of GDP and the specialist treatments diaries• Conducting suture removals• Dealing with patients both face to face and over the telephone• Management and booking of patient appointments• Cashing up • Management and control of the staff rotas and holidays and assisting with payroll• Management and delegation of day to day, weekly and monthly tasks to staff members• Organiser, chairperson, facilitator and minute taker for both practice & nurse meetings• Carry out the marketing of the practice, both internally and externally • Complaints handling• Liaising with external companies for the dental practice website and stationary• Organisation and implementation of ongoing staff training • Training new members of staff on both clinical and administrative activities • Organisation of the dental recalls and delegation of tasks • Organisation of the practice outings / team building events• Preparation, documentation and carrying out of staff members appraisals • Liaising with the Saudi Arabia Embassy regarding patients’ treatment plans• Management of the Health & Safety folder.Achievement Summary • Completed Key Skills portfolio for DCP’s •Created, implemented and maintained successful stock room, paperless protocol, computerised lab diary, mail merged referral documents and text message appointment reminders and recalls. •Won Employee of the Quarter twice. •Organised practice publicity, fundraised and participated in the Mouth Cancer Foundation charity 10K walk in 2009.•Featured twice in the local paper (Uxbridge Gazette) •Initiated, created & implemented the following documents that were currently on display in house and on the Frays Dental Centre website – Hygienist leaflet, Private treatment leaflet, NHS flyer, Implant & Hygienist poster and the regular practice newsletters.