Cara D. Email & Phone Number

Melbourne, VIC, AU

Greater Melbourne Area

leading functional system testing and system integration test phases, documenting test plans and test strategies, documenting user journeys, business process flows and procedures, eliciting business rules and requirements, running workshops

Melbourne, Australia

-Internal and External stakeholder engagement-Conducting workshops and face to face interviews to elicit requirements-Writing functional and non-functional business requirements and user stories-Documenting business processes and procedures (and conducting user training)-Providing Superannuation subject matter expertise-Documenting and resolving gaps and.

-Requirements/Data gathering, analysis and documentation-Documenting business processes and procedures-Analysis of insurance data including premium calculations and claim eligibility-Writing test cases and completing system and user acceptance testing-Liaising with stakeholders including developers, testers, subject matter experts and external.

Liaising with external clientsTraining new staff on various applicationsConducting performance reviewsCo-ordinating annual reviews for clientsCompleting purchase orders on SAPUser acceptance testing and proof readingProviding subject matter expertise on various projectsKey AchievementsSuccessfully delivering quality member statements to 1 million+.

Statement and Reviews/ATO ReportingResponsibilitiesCo-ordination of statement and review process for all superannuation fundsTraining business units in the validation of data outputAnalysing review errors, liaising with developers and resolving issues in a timely mannerMaintaining databases and tracking resolutionsConducting complex analysis to validate.

All aspects of superannuation administrationCustomer service consulting (liaising with members and employers) for various fundsProcessing applications, contributions and benefit payments for various fundsDocumenting and responding to member and employer correspondence, including complaintsAnalysing and applying unallocated and unapplied moniesSubject.