In my role as the Remote Office Manager at ByteStand, I assist Shopify merchants across the United States, Canada, Europe, Australia, Japan, and Mexico with connecting their Amazon Seller accounts with their Shopify businesses. My day-to-day responsibilities include -Customer support - via chat, phone, video, and email.-Merchant onboarding - which includes live app demos, creating unique and customized business solutions, and hands-on assistance with installation and app… Show more In my role as the Remote Office Manager at ByteStand, I assist Shopify merchants across the United States, Canada, Europe, Australia, Japan, and Mexico with connecting their Amazon Seller accounts with their Shopify businesses. My day-to-day responsibilities include -Customer support - via chat, phone, video, and email.-Merchant onboarding - which includes live app demos, creating unique and customized business solutions, and hands-on assistance with installation and app setup. -Marketing via YouTube, Shopify store, and social media. -Knowledge Base/FAQ creation -Creating and maintaining all website pricing, general product information, FAQ’s learning documents, and video tutorials. -App development- collecting merchant feedback, documenting project timelines and scope, prioritizing app updates, communicating to merchants regarding all app enhancements, and more. -Content creation for [ByteStand.com](http://bytestand.com/), Social Media, and YouTube.I have gained experience in a variety of tools and platforms, including but not limited to Shopify, Amazon Seller Central, YouTube, WordPress, Visual Studio, G4A, Datadog, Notion, Slack, and Figma. My skills and detail-orientated focus have contributed to customer retention, increased business earnings, increased app reviews, a decrease in customer frustration, a decrease in helpdesk tickets, organized project management, app enhancements, and brand partnerships. Show less

Over the course of 12 months I visited and explored 40 U.S. States and Mexico in a 24 ft Class C Motorhome. I completed over 25,000 miles and photographed 22 National Parks. During this time I developed a blog & podcast which documented my transition from corporate life to full time RV life along with my travels. I created and joined a physical and online community of full time travelers and volunteered along the way. During this time I have gained experience in workamping, vehicle maintenance,… Show more Over the course of 12 months I visited and explored 40 U.S. States and Mexico in a 24 ft Class C Motorhome. I completed over 25,000 miles and photographed 22 National Parks. During this time I developed a blog & podcast which documented my transition from corporate life to full time RV life along with my travels. I created and joined a physical and online community of full time travelers and volunteered along the way. During this time I have gained experience in workamping, vehicle maintenance, route planning, finances/budgeting, podcasting, blogging, social media, and self-defense. I will continue to workamp, work remote, travel, and develop myself through the year of 2020. Show less

Office Administrator at 180 site RV Resort specializing in customer service, development of others, reservations, managing e-mail and phone requests, solving customer concerns, planning site events, building standard operating procedures, and building company policies.

Led a team of HR professionals in providing both hands-on full and strategic HR support for Amazon fulfillment centers. In this role I conducted the critical execution of people initiatives, providing obsessive internal customer support, and driving HR functional excellence and process improvement through the following: Having a true hands-on approach to successfully monitor the "pulse" of the employees to ensure a high level of employee engagement; the ability to work in a rapid and complex… Show more Led a team of HR professionals in providing both hands-on full and strategic HR support for Amazon fulfillment centers. In this role I conducted the critical execution of people initiatives, providing obsessive internal customer support, and driving HR functional excellence and process improvement through the following: Having a true hands-on approach to successfully monitor the "pulse" of the employees to ensure a high level of employee engagement; the ability to work in a rapid and complex changing work environment; coaching and mentoring at a executive level; creating and driving effective development, hiring, and retention and reward programs. I oversaw the analysis, maintenance, and communication of records required by law, or other departments in the organization. Coordinated management training in interviewing, hiring, terminations, promotions, performance review, safety, and workplace/sexual harassment. Led and monitored new employees orientation to foster positive attitude toward Company goals. Administered on-the-job training programs for people leaders. Evaluating & monitoring the effectiveness of training programs and having a strong solutions focus. On top of thriving while working in an environment which demands strong deliverables along with the ability to identify problems and drive appropriate solutions; remaining results oriented; having bias for action, strong work ethic, and desire to achieve excellence. Show less

Employee Relations partner who works with Operations leaders to improve overall health of multiple fulfillment centers by interacting directly with associates, working with and through the management team to help make them effective, credible communicators about positive employee relations, & driving innovative training and leader development inside fulfillment centers.

Experience in all aspects of operations from Inbound, Inventory Control, Imaging, Outbound, Transportation, & Recruiting. Experience in multiple Amazon facilities across Kentucky, distinguished in networking, engagement, & employee moral.

Managed multiple Interns during the summer of 2015. At the completion of their internship they were offered full time salary positions due to their ability to successfully run an operation, engage their team, & execute Continuous Improvement projects.

Managed day to day operations at 6PM Outlet Store as a Supervisor. Reconciled cash, checks, and credit card sales at the end of the shift. Provided excellent customer service by delivering WOW.Lead, trained, and motivated the outlet store team members based on the Zappos Core Values and culture.Ensured that the inventory is at maximum level for the next business day. Communicated with the manager about weekly goals and tasks accomplished.