I am currently responsible for buying the best quality equipment, goods and services at the most competitive prices, working across a wide range of sectors and interacting with many different organisations on behalf of the Company, overseeing supply chain management and procurement.

Provide an effective and comprehensive level of support and administration to ensure the most effective utilisation of resources through careful planning and organisation for Ambulance Control Centre Staff. This process involved management of fairness across rotations for members of staff with regards to overtime, unsocial hours and relief shifts. Responsible for providing all ACC staff with fully rostered shifts, utilising the relief staff to their full potential in the most effective way taking into considerations all the parameters surrounding the shifts, liaising with Supervisors to ensure Holidays are correctly rostered and are being taken when space available.Provide accurate information via conference calls regarding Workforce Planning to Senior Managers, middle managers and other relevant departments within the Service. Responsible for the arranging of Operational shift cover, allocating staff annual leave, the recording of staff sickness and the cover of last minute absence to ensure adequate operational cover for ACC.

First point of contact for the public and responsible for prioritising each call, providing first aid and medical advice over the telephone when necessary and liaising with the ambulance crew on route to the emergency.

First point of contact on reception for clients and visitors to the Centre working as part of a team to deliver great service and build friendly, professional relationships with all clientsProvide service to meeting rooms including serving and clearing away tea/coffee/cateringDeal with and resolve client and visitor enquiries and minor complaintsComplete housekeeping checks and take ownership for the visual standards of the centreAssist with the day to day provision of IT and Telecommunications servicesAssist with management of contractors and suppliers including the cleaning companyUse the internal finance package to input and extract financial information and to run month end billing.

Firefighter Foundation Development Course Admin - I provided all administrative support to a team of 8 specialist instructors. I oversaw the set up of all administrative systems including personal record files and BTEC Accreditation processes. I was first point of contact for all external customers and Fire Service training managers. A unique part of this role was the organisation and planning of the course graduation ceremony, this involved dealing with various internal and external stakeholders, the management of the set budget, and overseeing the successful delivery of this event.Programmes and Planning - I was responsible for the successful organisation and day to day running of the training courses, scheduling and allocating resources.