Provide extensive, professional customer service to internal and external customersSupport Account Executives through initial sales phase and throughout each project, preparing quotes, product registrations and various administrative tasks related to sales effortsServe as direct point of contact for customers to provide quotes, order status, troubleshoot equipment issues, and give general customer service supportIdentify and report project equipment status to internal and external stakeholders to identify and address potential risks, while managing all returns and initiating equipment replacement process when neededAct as liaison between corporate personnel and local project teams to provide smooth communication and effective process implementationFacilitate kick off meetings for each project, verifying customer needs and ensuring proper equipment is ordered and data management of all detailsSupport technical operations team and project managers through the life cycle of each project with regular reporting and monitoring, scheduling and customer interactionPartner with vendors to develop pricing models, quotes, as well as, troubleshoot technology or equipment issues to ensure project timeline adherenceManage bid process to ensure timely and accurate distribution of requested materials and documents ranging from $200K to $10M Serve as office manager by ordering office supplies and equipment for staff and management, develop office SOPs and manage process implementation for national CRMManage onboarding of new hires to ensure they have equipment and systems access and office is ready for their arrivalTrain new staff members on databases, CRM, expense processing, internal systems and external partners systems Provide reception support for office, greeting clients and directing calls appropriatelyCoordinate and schedule internal office training and vendor product demonstrationsManage event coordination for office events, parties, volunteerism activities

Developed relationships and partnered with regional managers to ensure sales Business-to-business account support Kitchen Exhaust Cleaning and Fire ProtectionPrepared price quotes and coordinated project rollouts for installation of fire protection systems or kitchen exhaust cleaning Main point of contact for all levels of management including restaurant level and corporate leaders to review performance metrics Promoted revenue growth and retention through educating customers, pursuing leads, cross selling, problem resolution and high level customer servicePartner ManagerScheduling and monitoring performance metrics for Central and West Coast Partner/subcontractors while maintaining strong relationship for retentionRecruited, trained and assigned partners to customers within their immediate geographic locationSolicit bids for projects

Interfaced in heavy phone, AS400 and e-mail environment with internal/external departments and customers Prepared orders, communicated and resolved shipping and order issues Maintained accurate digital records for accounts, ordering and shipping for several clothing divisionsTracked incoming dollars for multiple accounts through order entry/maintenance and report out to management