Lead partnership and outreach initiatives to support social determinants of health. Identify new business prospects and build relationships with non-profits, government agencies, and other community-based organizations. Provide agency and community feedback and represent 211info at agency functions, meetings and community events. Offer comprehensive support to agency operations throughout Oregon and Southwest Washington. Oversee training and supervision of outreach staff, as well as key staff at customer and partner locations.

Coordinate 211info’s outreach throughout Oregon and SW Washington by managing team of Community Engagement Coordinators, facilitating meetings leading to stronger relationships and new contracts, and scheduling outreach events and materials distribution. Some travel within Oregon for meetings and presentations. Create partnerships leading to business opportunities that align with goals in the Strategic Plan.

Build awareness of 211info in Clark, Cowlitz, Skamania, and Wahkiakum Counties through presentations and ongoing relationships with clients, non-profits, government agencies, and other organizations. Attend community meetings to inform partners and clients of agency value with a focus on partnership and contract development. Coordinate ongoing outreach and training to top service providers and stakeholders in Southwest Washington.

Provided training to new staff and acted as first response to staff questions regarding program rules and unique client situations during absence of program directors. Assessed and evaluated applicants' eligibility for entry into rapid re-housing, transitional housing, permanent housing, and eviction prevention programs. Networked with landlords and acted as an advocate for clients with the application and leasing process of securing housing; Maintained advocate status for both client and landlord once client was housed to assist with unique landlord/tenant situations. Provided weekly case management in office and homes to high-needs families and individuals, focusing on strengths-based goal setting and planning. Maintained accurate and thorough case documentation and HMIS data entry of services provided per funding guidelines; Created monthly reports in HMIS to correlate with program funding outputs. Planned and co-facilitated monthly educational meetings for adult and youth program participants, focusing on community agency presentations, linkage with specialized services, and personal development. Taught tenant readiness education program "Rent Well" to participants within the community which focused on barriers to housing, landlord/tenant law, portfolio development, and short/mid-term goal planning.

Provided first response to callers needing information and referrals for social and health services throughout Oregon and Southwest Washington. Offered advocacy and support to callers in crisis situations, transferring to outside specialized hot lines as warranted. Maintained accurate demographic records of callers while upholding confidentiality of callers’ needs and resources provided.

Provided first response for intake staff’s questions about program rules and unique client situations. Determined eligibility through intake and processed energy assistance applications within the LIHEAP/OEAP, OLGA, GAP, Oregon Heat, and water/sewer funding programs. Met county and agency set benchmarks by correcting applications in a timely manner, while communicating with program coordinators to ensure timely delivery of applications. Maintained accurate and confidential records regarding client information in multiple in-house and online databases for program funding and billing retrieval.

Maintained general function of the national Talk Line Program, facilitating structure and output of the line. Coordinated monthly Advocate meetings and produced monthly schedule for 25 volunteers. Responsible for acting as the Advocate support person, maintaining professionalism and confidentiality with callers, and ensuring streamlined assistance with the program’s answering services. Provided a safe space for callers facing individual situations, while providing support, customized information, and referrals.