Cara Lemley, Cams Email & Phone Number

Remote

Remote

• Fulfill outsourced monitoring of BSA automated alerts and cases on a variety of AML monitoring systems for client suspicious activity monitoring services
• Analyze and research accounts and customer relationships to detect and investigate potential suspicious activity, fully documenting research and results
• Create Suspicious Activity Reports (SARs) on activity deemed suspicious for client to file with FinCEN
• Ongoing monitoring and documented reviews of customers through the client’s Customer Information Program (CIP), Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) programs
• Increase customer satisfaction, promote customer retention and reduce customer dependency on the Technical Support team, through excellent education and consulting to customers and internal staff
• Perform all compliance duties and responsibilities within established scope of authority and expertise, to ensure all regulatory requirements are met

Claremore, Oklahoma, United States

• Managed alert triage and escalated cases as suspicious activity was identified.
• Reviewed new business customers and determined appropriate risk rating.
• Assessed potential OFAC matches.
• Conducted investigations and responsible for both writing and reviewing SAR narratives.
• Reviewed completed CTRs and submitted to FinCEN.
• Conducted new hire and department training as related to BSA.

Claremore, Oklahoma, United States

• Completed daily currency transaction reports (CTRs).
• Identified and monitored suspicious activity.
• Conducted moderate and high risk reviews of existing customers.
• Cultivated relationships with branch staff.

Owasso, Oklahoma, United States

Opened new business and personal accounts, advised customers on all products and services offered, and assisted customers in choosing products based on their individual needs and financial goals. Handled all customer complaints and problems professionally and within a timely manner.

Owasso, Oklahoma, United States

Greater Pittsburgh Region

Established professional relationships with customers while processing all transactions efficiently and correctly, discoverd customers’ banking needs and referred them to the appropriate department, assisted with debit card fraud disputes, processed CTRs for review by BSA, adhered to all operational, security, risk and regulatory policies and procedures.

Education record

High School Diploma