Cara Watkins Email & Phone Number

Louisville, Kentucky Area

• Created and performed testing strategy, wrote and executed test cases, performance testing and documented result for certification of builds.• Occupied Scrum Master position on team during acquisition period, coordinating backlog grooming, prioritization, and scrum team deliverables.• Completed migration of entire platform from prior company, testing system end to end insuring transition was invisible to clients and participants.• Redesigned and tested Spending Account card application to improve performance and function.• Provided detailed analysis for problem resolution for release bugs & production issue.• Managed test environment requirements, deployments & data maintenance to assure testing was executed timely and accurately.

Louisville, Kentucky Area

• Defined product functionality requirements by assessing current product state, internal infrastructure, multiple market segments and internal needs.• Documented release notes, including new and updated processes, client setup and configuration changes, database schema changes and user interfaces conveying to business improvements and changes.• Consulted with development resources to determine design approach for system enhancements.• Consolidated print and email communications process making it streamlined and manageable.• Researched system related issues, documented possible solutions and decided on best resolution.• Produced input to and documentation for client management and sales teams to assist in communicating system capabilities to current or potential clients.

• Developed, executed and maintained test plans across multiple platforms for both software release activity and business process improvements.• Analyzed testing and production issues to identify business solutions and create Business Requirements Documentation.• Completed visual flow, data model and documentation for Spending Account card procedure on new platform to educate developers and users on complete end-to-end process.• Led technical support for team members including relational database structure, data mining and manipulation, application functionality and execution.• Implemented process improvement to Spending Account card processing on legacy platform.

• Implemented new card clients working with internal business units and vendors from initial client set up to tracking creation of participant card.• Evaluated, assessed, and escalated card related issues while providing continuous status updates pending problem resolution.• Collaborated with data management team, client services, implementations, and operations acting as a liaison between IT/Production Services and business unit.• Planned, established, and executed card related process improvements with members of other departments to simplify applications and improve performance.

Monitored electronic inbound and outbound data sets for multiple FSA/HRA/HSA clients, maintaining schedules, reporting, and troubleshooting spending account and debit card issues at both client and participant level.

New Albany, In

Jefferonsville, In

• Managed day to day activities within internal office, relationships with vendors and provide support for staff and crews.• Developed procedures and documentation for tracking crew production, mileage and supply usage.• Worked with vendor to develop custom software system defining requirements, providing QA and implementation support.• Communicated with customers to ensure scheduling and job satisfaction.