Cara Maggard Email & Phone Number

Kansas City Metropolitan Area

Overland Park, Kansas, United States

Establish and grow strong reciprocal referral relationships. Coordinate daily sales and marketing operations including implementation of marketing initiatives. Provide leadership in strategic planning including identifying opportunities for additional or improved services to address customer needs. Maintain comprehensive working knowledge of community resources and assist customers in accessing community resources should services not be provided. Provide patients, families, and caregivers with education on hospice and encourage informed decision making. Enhance flow of communication between patient, family, caregiver, facility, physician team, and any other hospice support vendors. Manage budget in alignment with marketing initiatives and achieving KPI’s. Utilize RSL to document sales calls, market activity, and achieve effective follow up to be front of mind for referent partners, patients, and families.

Kansas City Metropolitan Area

Lenexa, Kansas

Oversee business office functions in accordance with compliance guidelines for two business locations. Develop and implement internal office processes that positively impact field staff’s ability to offer excellent care. Monitor clinical staff documentation to make sure it is accurate and timely using EMR Software. Maintain patient and personnel files. Resolve all internal IT matters and implement new technology as needed. Other responsibilities include on-boarding all new employees through an extensive orientation process, payroll, benefit and compensation education and enrollment, accounts payable and repricing, ordering office and medical supplies, scheduling and leading meetings, speaking with families, patients, vendors, and partners to answer any questions or concerns, and hosting events to boost and maintain employee satisfaction and company morale.

Managed program operations from end-to-end for more than 700 accounts in the US and Canada. . I acted as a trusted advisor, thought leader, and subject matter expert to customers and partners, both internally and externally. Responsible for developing and maintaining a deep understanding of customers’ business drivers and intentions, and leading program activities to align with those initiatives.

Olathe, Ks

Provided administrative and office management support to ensure efficient operation of the office. Responsibilities included, but were not limited to, working with QuickBooks to manage all accounting, payroll, maintaining employee, vendor, and customer files, managing order fulfillment, building and maintaining excellent customer relations, coordinating events and booking travel arrangements, updating the Customer Relationship Management (CRM) database, purchasing, pricing, and building/facility interface.

North Kansas City, Missouri

Kansas City, Missouri Area

Assisted in the launch and build-out of our family pool construction business. Performed all necessary startup duties. Responsibilities included legal filing, accounting, sales and marketing, customer relations, contracting, purchasing, and performing active duties on the job site.

Kansas City, Missouri Area

At Cellar and Loft, in order to meet my customer’s needs, I first perfected my knowledge of the products we offered. My responsibilities included hosting tastings and events, converting customers into members, onboarding new clients, maintainin inventory, and providing a unique and desirable experience for our members each time they visited by providing excellent customer service and a fun atmosphere.

Business, Management, Marketing, And Related Support Services

Associate'S Degree, Business