Cara Moore Email & Phone Number

Jacksonville, Florida, Us

KEY ACCOUNTABILITIES:Prioritizes and assigns work and provides work direction.Works with supervisors and trainers to ensure staff are trained, provides assistance and feedback and completes appropriate forms or documents when required.Assists with overseeing the processing of services and customer service commitments to reflect established company policies, procedures, and requirements.Identifies and completes services or assists others that require specialized or expedited handing.Addresses sensitive, escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs.Tracks orders and shipments and assists with tracing as needed; usually sensitive, domestic and may involve international operations.Runs, analyzes, and summarizes more complex operational reports and details; presents information to co-workers or supervisors are needed.Prepares information required for quotes or address potential services; provides more complex quotes.Communicates with internal and external customers, carriers and providers on a variety of issues, to include arranging service, invoice and billing, service delivery, problem resolution, and other operational needs; assists others on specialized to sensitive needs.Completes daily contractor rating and adjustments in a extreme timely manner.Ensures compliance with company policies and procedures and a safe and effective work environment; assists others with understanding operational items.Develops critical relationships with internal and external customers, assists with account management such as maintaining customer profiles, details and service needs.Performs other duties as assigned.SYSTEMS/APPLICATIONS:MATRIX TMSMATRIX FINANCIAL SETTLEMENT SYSTEM (Matrix FSS)APOCWEB3 Global Procurement SystemWorldPort

Columbia, Maryland, Us

* Lead generation through both outbound and inbound calls;* Serve as an enrollment subject matter expert to families during the enrollment process;* Handle inbound calls in a phone queue setting, assisting families through the enrollment process and beyond;* Act as ambassador for the school in interactions with students and families;* Act as a liaison between local schools and enrollment to resolve issues that may impede enrollment;* Remain up to date with changes in enrollment policies and guidelines and communicate changes to families;* Assist with initial enrollment and onboarding through Learning Coach Support groups, onboarding calls, and the development of relationships with parents and local school staff;* Monitor student participation and engagement through monthly check-in calls during the school year;* Communicate changes in school events, policies, and guidelines through interaction with school staff and parents;* And other duties as assigned.

Rockville, Md, Us

Frederick, Maryland, Us

Frederick, Maryland, Us

Associate'S Degree, Business Administration

General Studies