Cara Moss Email & Phone Number

Buffalo/Niagara, New York Area

Holding various roles of increasing responsibility, provided Human Resources support and lead a team of 7 full life-cycle recruiters in a high volume recruiting and metrics driven environment supporting teams in banking, financial services, manufacturing, production, customer service, and general office services. Served as the national program manager for the M&T bank account.• Directed and supported the recruiting team in high volume recruitment for non-exempt and contract employees by prioritizing activities, establishing expectations, and evaluating results• Recruiting lead on all professional positions including Human Resources, Project Management, Technical Customer Service, and Financial Analysts• Developed strategic regional recruiting plans to increase average fill rate, on time delivery, and candidate retention for all Buffalo and Leroy market clients• National program manager for M&T Bank serving as escalation point for hiring managers and field recruiters, monitor all open requisitions, and ensure compliance with finger printing, background checks, and co-employment regulations• Analyzed contingent work force turnover, conduct performance reviews, counseling, and exit interviews• Investigated and process all workmen’s compensation claims for the Buffalo Market• Reviewed weekly unemployment claims and participate in unemployment hearings as needed• Ensured staff is compliant with employment law, internal processes and policy, I9 compliance, and applicant tracking systems

Managed multi-level clients and served as a strategic partner in recruiting, account strategy, and daily operations. Drove the performance and productivity of 5 recruiters in successfully filling staffing orders.• Managed 5 recruiters and 5 onsite programs in the Financial, Administrative, Clerical, and Manufacturing industries consisting of 300 non-exempt contractors• Lead and participated in full life-cycle of recruiting: sourcing, qualifying, and placement process • Collaborated with onsite clients to understand business needs in regards to staffing, on boarding, and employee relations• Conducted needs analysis with hiring managers and develop appropriate job descriptions• Developed end user guides that outline how to effectively operate and manage the onsite program specific to the customer’s requirements • Assessed onsite recruiters’ capabilities and provide continuous on the job coaching, mentoring, and training• Responsible for advertisements including online postings (LinkedIn, Monster, Indeed, Craigslist, and CareerBuilder), papers, and career fairs • Proactively identified business growth opportunities with additional end users, departments, divisions, and service lines

Acted as an extension of the M&T Human Resources Department with a focus on recruiting in Closing, Post Closing, Lending Services, Customer Asset management, Accounting, and Human Resources. Manage all contract employee relations issues.• Provided recruiting and retention support for up to 50 plus managers on a local and national level • Managed 150 contract employees working on site at M&T Bank• Performed full life cycle recruiting sourcing, qualifying, and placement• Participated in direct hire program utilizing M&T’s Taleo system with a focus in retail banking in the Maryland area• Screened qualified candidates by reviewing resumes, phone screen, and in person interviews• Monitored contract compliance and reporting• Entered new hire applications into internal Kelly system

Worked in a cross functional role as a teller and in product sales in a high demand location.• Generated new personal and business accounts resulting in profitable and long-term banking relationships• Exceeded sales requirements in consumer lending with over $120,000 in loans for the first quarter of the fiscal year• Developed and train new employees on current banking procedures, computer programs, and sales strategies• Recruited potential banking clients through innovative sales strategies including new aisle time brochures, development of sales sheets, and utilizing our referral base