-Responsible for managing a block of litigated disability claims as well as handling both final level appeals and other escalated cases. -Providing strong proactive customer service focus, exhibiting expert skill in both disability and litigation management.-Representing Sun Life in a highly professional manner at mediations, examinations for discovery, pre-trials, trials, grievance arbitrations and at any other judicial or quasi-judicial proceeding.-Instructing legal counsel on… Show more -Responsible for managing a block of litigated disability claims as well as handling both final level appeals and other escalated cases. -Providing strong proactive customer service focus, exhibiting expert skill in both disability and litigation management.-Representing Sun Life in a highly professional manner at mediations, examinations for discovery, pre-trials, trials, grievance arbitrations and at any other judicial or quasi-judicial proceeding.-Instructing legal counsel on the final disposition of litigated claims.-Handling final level appeals and other escalated matters in thorough, timely and effective manner.-Providing leadership in complex case management.-Identifying issues and solutions on both litigated and non-litigated cases that require follow-up within the disability operations. Show less

Responsible for assessing 2nd level appeals and oversight of critical financial expenditures that impact profitability and liability of the claims that are managed within operations.

An LTD Disability Case Manager is a member of the team responsible for assessing long term disability claims to determine if plan members are eligible for benefit payments and appropriate for health management involvement. The actions of Abilities Case Managers are aligned with outcome focused case management methodology, philosophy that work is healthy and have a mission to assist employers in promoting the health and wellbeing of their Plan Members and providing them with financial… Show more An LTD Disability Case Manager is a member of the team responsible for assessing long term disability claims to determine if plan members are eligible for benefit payments and appropriate for health management involvement. The actions of Abilities Case Managers are aligned with outcome focused case management methodology, philosophy that work is healthy and have a mission to assist employers in promoting the health and wellbeing of their Plan Members and providing them with financial peace of mind for their families. As Health Promoters Abilities Case Managers apply a fair and consistent approach to claims management. Plan Members are engaged through open and respectful communication that considers the medical, social and personal dimensions of their claim. Abilities Case Managers also communicate regularly with our Plan Sponsors to ensure that they know what to expect in terms of recovery time lines for their members. Show less

Aviva provides around 43 million customers with insurance, savings and investment products. We are the UK's largest insurer and one of Europe's leading providers of life and general insurance.We combine strong life insurance, general insurance and asset management businesses under one powerful brand. We are committed to serving our customers well in order to build a stronger, sustainable business, which makes a positive contribution to society, and for which our people are proud to… Show more Aviva provides around 43 million customers with insurance, savings and investment products. We are the UK's largest insurer and one of Europe's leading providers of life and general insurance.We combine strong life insurance, general insurance and asset management businesses under one powerful brand. We are committed to serving our customers well in order to build a stronger, sustainable business, which makes a positive contribution to society, and for which our people are proud to work.Key Roles:-Delivering a high level of quality service in relation to automobile and home insurance products, to customers internal or external to Aviva (including Claims, Customers, Partners and Third-Party Suppliers).-First point of contact for receiving and responding to complex customer enquiries through written correspondence and over the telephone within service level agreement.-Meeting standards in a high-pressure, high-volume environment to ensure customer satisfaction and retention.-Lead online support for Expressions of Dissatisfaction and liaising with the complaints team. Show less

Dynamic Functional Solutions Inc. is a privately owned and operated Canadian Corporation established in 1999 with the mandate of providing Independent Medical Evaluations (IME). Dynamic Functional Solutions Inc. offers medical services and assessment facilities throughout Ontario. With 500+ regulated and certified health professionals.Key Manager Roles:-Overseeing quality of report editing and content of Insurer Examination-Independent Medical Evaluations.-Ensuring… Show more Dynamic Functional Solutions Inc. is a privately owned and operated Canadian Corporation established in 1999 with the mandate of providing Independent Medical Evaluations (IME). Dynamic Functional Solutions Inc. offers medical services and assessment facilities throughout Ontario. With 500+ regulated and certified health professionals.Key Manager Roles:-Overseeing quality of report editing and content of Insurer Examination-Independent Medical Evaluations.-Ensuring that staff adheres to service level agreements with insurance clients, and within legal requirements of the Statutory Accident Benefits Schedule.-Developing and implementing departmental policies and procedures.-Employee performance reviews and employee recruitment.-Arranging Statutory Accident Benefits training/education for employees.-Development of company's health care services.-Maintaining and updating weekly departmental reports/statistics for executive management.-Maintaining client relations and addressing client complaints.Key Quality Assurance Roles:-Insurer Examination / medico-legal report editing and writing. -Conflict resolution and negotiation between medical experts and insurance clients.-Provide over the phone support to insurance adjusting staff, independent medical evaluators and health care staff throughout claims process from first response to settlement with regards to benefit eligibility.-Facilitating case coordination and information-sharing between medical experts and insurance company.-Provide high level of customer service to insurance adjusters, claimant’s medical professionals and legal staff.-Provide medical expertise to insurance adjusters in interpreting and understanding content of specialty Independent Medical Evaluation reports.-Arranging and scheduling of appropriate medical specialists on claims files.-Arranging specialty diagnostic tests and treatment/rehabilitation as recommended by medical experts. Show less

The Fowler Kennedy Sport Medicine Clinic, treats patients of all ages from the elite athlete to the recreational enthusiast who seeks good health and fitness. The Fowler Kennedy Sport Medicine Clinic is committed to excellence in research, teaching and the prevention and treatment of illness and injury associated with physical activity.