Work duties:• Optimise interactions from the customer's perspective and foster customer loyalty. • Manage the customer experience, adhering to company policies & procedures during all customer interactions.• Adhere to FSA guidelines whilst interacting with customers and maintain responsible lending at all times. • Data collection, CRM management, using KPI’s, following SOP’s & sales and marketing of products and services.

Work duties:* Maximizing the profitability of the hotel by providing outstanding quality of service to guests.* Developing sales strategies and action plans.* Maintaining good relationships with officials and representatives of the local business community.* Assisting in putting together hotel emergency procedures.* Proactively being involved in trade shows and conferences to network, generate new leads and drive business.* Acquiring and developing new business accounts.* Preparing sales proposals for clients.* Creating hotel awareness through marketing campaigns.* Maintaining hotel relationships with key accounts.* Liaise and organise wedding ceremonies and receptions.* Manage staff rota system and updating the events calendar.* Conduct market research of the geographical area.* Create and prepare action plans and risk assessments for events.* Setting and working to targets, and responsible for meeting those targets within a team.* Monitor the completion of financial reports including forecasts and expected results.* Ensuring rotas are correctly managed and all shifts are covered.* Responsible for ensuring all reservations are taken correctly and payment details are correct and managed properly.

Work duties:* Receiving inbound and making outbound customer service calls.* Managing and updating customer accounts.* Complaint handling & resolution.* Upselling products and services to customers.

Work duties:* Setting up & managing workshops & intense training courses in various locations.* Carrying out risk assessments & all aspects of event logistics.* Pro-actively managing from 20 to 200 delegates & pro-actively resolving any issues that may arise.* Managing my own diary, email & event schedule.