International Articles Programme & Audit Senior Recruitment Global Talent - Changing Lives.Tailored global talent programs require a totally bespoke skillset and process. Our clients we partner with have come to realise and appreciate the value that our company provides : The sourcing, processing and onboarding of Global Talent is a specialist process and requires a specialist skillset to deliver, and a totally different strategy to local talent programs. Welcome to Gap… Show more International Articles Programme & Audit Senior Recruitment Global Talent - Changing Lives.Tailored global talent programs require a totally bespoke skillset and process. Our clients we partner with have come to realise and appreciate the value that our company provides : The sourcing, processing and onboarding of Global Talent is a specialist process and requires a specialist skillset to deliver, and a totally different strategy to local talent programs. Welcome to Gap Talent.Gap Talent was established over 20 years ago by South African trained Chartered Accountant Ian Woodthorpe. Having experienced the recruitment industry first hand in the late 90’s he felt there was an opportunity for a better candidate experience which led to the birth of Gap Talent. This ultimately led to Gap becoming an International Relocation specialist, which led to high demand within our client base. On the back of that demand Gap have completely separated and differentiated themselves from the competition and in the past six years Gap have progressed to become a Global Talent Solutions Partner to the world’s largest Professional Services firmsWe change lives : For our clients - access to a global talent pool enables them to grow their teams and their businesses. Enabling them to fulfil their growth dreams and get home on time to those closest to them. For our candidates - career experience they could only have dreamed of and a lifetime of memories.Changing lives : Come and experience the new revolution that is Gap Talent. Show less

Areas of Expertise: Supporting and executing knowledge management strategies and systems that enable business to have access to information that is easily accessible and enhance business success.Duties and responsibilities:• Harvest content from various stakeholders• Analyse information to identify content gaps• Actively engage content owners and sources where content is generated to ensure that information is pushed to the knowledge base team • Write content in a… Show more Areas of Expertise: Supporting and executing knowledge management strategies and systems that enable business to have access to information that is easily accessible and enhance business success.Duties and responsibilities:• Harvest content from various stakeholders• Analyse information to identify content gaps• Actively engage content owners and sources where content is generated to ensure that information is pushed to the knowledge base team • Write content in a suitable tone and language for electronic media, arrange content in a format to suit the audience and accurately capture and publish information on the knowledge base • Maintain relationships with business leader, content owners and call centre staff and engage with knowledge base visitors if questions or queries are raised Show less

Areas of Expertise: Short-term Personal Lines Training, System Training & Continuous LearningDuties and responsibilities:• Training new people on the Personal Lines Product & System Training as well as Continuous Learning: Ensuring all people in the business stay up to date with all changes to the product, system and processes• Project Management: Ensure that all projects and enhancements are communicated to the L&D team• and being involved in the KANBAN… Show more Areas of Expertise: Short-term Personal Lines Training, System Training & Continuous LearningDuties and responsibilities:• Training new people on the Personal Lines Product & System Training as well as Continuous Learning: Ensuring all people in the business stay up to date with all changes to the product, system and processes• Project Management: Ensure that all projects and enhancements are communicated to the L&D team• and being involved in the KANBAN process• Assist with CPD events as per the new FAIS Fit and Proper requirements• Driving the characteristics of a Learning Organisation through various interventions• Assisting with the coordination and facilitation of induction and onboarding programmes• Develop and maintain effective and mutually supportive working relationships and partnership throughout the business that will aid in the delivery of learning outcomes• Focusing on needs analysis, design and development of learning material, facilitation, assessment and evaluation• Ensure all administration before and after interventions are attended to, evaluating the effectiveness of learning & identifying further learning gaps. Show less

Areas of Expertise: Motor, Building, All Risk and Contents claimsDuties and responsibilities:• Ensuring accurate and complete information it captured at all times• Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines;• Adhering to legal requirements, industry regulations and customer quality standards set by the company• Build trust and gain confidence of clients, service providers… Show more Areas of Expertise: Motor, Building, All Risk and Contents claimsDuties and responsibilities:• Ensuring accurate and complete information it captured at all times• Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines;• Adhering to legal requirements, industry regulations and customer quality standards set by the company• Build trust and gain confidence of clients, service providers and colleagues by delivering what you commit to• Prioritize and multitask by simultaneously working on a number of tasks and activities while delivering effective service to our clients• Make good business decisions that are balanced between facts, logic, intuition and the need to make decisions on claims• Effectively handle queries and complaints from clients and service providers• Meeting various targets• Assisting the team with queries and complaints• Preparing stats daily for the team• Chairing Pay for Performance meetings• Handling Pay for Performance queries• Managing the Pay for Performance representatives• Training Pay for Performance representatives as well as staff membersAchievements:• Selected as Assistant Team Manager• Consistently received the Top Performer Award for Non Motor Advisor since April 2015• Nominated as the Chairperson of the Pay for Performance Committee• Received the bi-annual award for Top Performer in the department Show less

Duties and responsibilities:• Examine statements of motor vehicle losses to determine authenticity and validity to prevent fraud• Liaising with various departments of the South African Police Service to obtain necessary information for cases• Liaising with various service providers ranging from panel beaters to cellular service providers• Manage multiple cases with confidence and accuracy and respond well to working towards targets and tight deadlines• Interviewing… Show more Duties and responsibilities:• Examine statements of motor vehicle losses to determine authenticity and validity to prevent fraud• Liaising with various departments of the South African Police Service to obtain necessary information for cases• Liaising with various service providers ranging from panel beaters to cellular service providers• Manage multiple cases with confidence and accuracy and respond well to working towards targets and tight deadlines• Interviewing clients and following up with them to ensure the clients are informed throughout the process• Ensure that all claims are handled quickly and effectivelyAchievements:• Awarded with Advisor of the Year award Show less