Cara Scheide Email & Phone Number

Heathrow, England, United Kingdom

I prioritised and allocated agent work to maximise performance standards, whilst deputising for operations and performance managers. With responsiblity and accountability for my team’s performance on shift. I supported colleagues to adhere to process standards; whilst motivating and engaging agents to ensure two-way dialogue and understanding. I audited.

Heathrow, England, United Kingdom

I was successful in an application to Operation Manager, Premia Wholesale. I was responsible for monitoring the operational performance of the business. Proactively addressing day-to-day delivery of the highest levels of productivity and customer service. My responsibilities included performance management of the Team Leaders to drive operational.

Heathrow, England, United Kingdom

I was involved in all aspects of the operation and have a detailed knowledge of Premia and World Cargo products and routes for IMPORT and EXPORT. I checked correct documentation submitted, and determined the necessary checks. Collating data entry (house airway bills) to Aires for customs. Meeting 90-minute closeout deadlines. I manifested Courier flights.

Heathrow, England, United Kingdom

The role gave me an in-depth overview of the operation and the documentation required for processing cargo and documents using various systems including BA80 and Aries. Face to face contact with customers, processing collections and handling cash payments.