• Discussing options and helping people from all walks of life who found themselves in financial difficulty• Make informed decisions collaboratively with customers to provide appropriate to solutions• Showing compassion and being empathetic• Creating appropriate payment plans to help customers financial recovery• Providing support and guidance on incoming and outgoing phone calls and emails• Updating the systems with relevant information• Having the correct ability to work independently and being able to make contribution to my team

• Teaching people how to insert and remove contact lenses.• Running the floor - there was a period of time when my supervisor left which was around 3 months and I was only person trained in the department so had to ensure everything was under control and organised• Ordering stock• Making Appointments• Pre Screening Customers• Handling Payments• Helping customers ensure theyunderstood there prescription