My responsibilities include: Greeting staff and visitors when they enter the call centerAnswering main phone system and transfers calls to the appropriate departmentsCommunicating with various internal departments via Microsoft Outlook and multi line phone system about staff & company issuesSupervising telephone interviewer staff by monitoring calls & enforcing company policiesAssisting in mass training and coaching of interviewer staff for major company surveysDistributing survey assignments to telephone interviewer staffImplementing various contests to reward interviewer staff & boost moraleTraining of telephone interviewer staff and supervisory staff for major campaigns

Conducted customer satisfaction surveys for various companies such as Home Depot, Chase, and General ElectricNoted customers' comments and complaintsMentored fellow telephone interviewers on new surveysAssisted training classes of new hires.

Greeted customers on the sales floorAnswered a multi line phone system Operated the cash registerMaintained women’s and children’s department Assisted customers with special orders through catalog system