Creative support for small businesses, including:Social media management and campaignsPhotographyIllustration and graphics Digital and printed ad designWebsite creation and updates (Wordpress, Wix, GoDaddy, and Shopify)Blog updates and managementGoogle AnalyticsYouTube contentPodcast creation, editing, and publishing

Working collaboratively on Design and Branding projects, including:Social media campaigns: Graphics, photography, copy, and strategy Packaging artworkBuilding Shopify sites for brand launchesInternal projects and campaigns through email, social media, and website.

As Operations Manager, I led the Operations department and the International Customer Care team at Laborie's Mississauga facility. With a strong focus on compliance and quality, I ensured the smooth operations of our highly regulated medical device environment, adhering to ISO 13485 standards.I applied my expertise by effectively managing the Operations department through rigorous audits, including MDSAP, FDA, and BSI. I leveraged Lean Six Sigma methodologies to drive continuous… Show more As Operations Manager, I led the Operations department and the International Customer Care team at Laborie's Mississauga facility. With a strong focus on compliance and quality, I ensured the smooth operations of our highly regulated medical device environment, adhering to ISO 13485 standards.I applied my expertise by effectively managing the Operations department through rigorous audits, including MDSAP, FDA, and BSI. I leveraged Lean Six Sigma methodologies to drive continuous improvement initiatives throughout the business, fostering efficiency and productivity.I was responsible for a monthly average of $1.2 million USD in international sales to our distribution partners across the globe, tightly adhering to monthly, quarterly, and year end targets. This included working closely with Sales Representatives on forecasting and potential international trade hurdles.I meticulously reviewed sanctions and embargoes while overseeing the generation of customs documentation for the company's international trade and sales. Additionally, I brought extensive experience in project management and coordination, enabling successful outcomes in various initiatives such as the BPO for SAP Implementation Project.My contributions extended to supporting New Product Development and Product Life Cycle Management, ensuring seamless integration of innovative products into our portfolio. I worked closely with the Sustainable Engineering team to implement changes to production builds and quality processes. Show less

Interim Business Analyst for ERP system sourcing project.Project Management and coordination.Generation of comprehensive RFQ packages for ERP Vendors.Reviewing and approving of demo scripts for ERP Vendors. Mapping of current business software, including software architecture diagrams, workshops and interviews with employees.ERP Vendor selection process based on business critical criteria.Working with SAP to gather business requirements, documentation and processes.

Management of Convention and Marketing materials for global conferences and training in the Urodynamic industryLean Six Sigma MethodologiesLeading departmental training and managing training materials.FDA Audit preparation and trainingManagement of RMAs and handling of contaminated medical materialsSupply Chain and Inventory Management

Providing Customer Service and support to UK, European and International customers, including but not limited to - quotations, order processing, queries and troubleshooting, customs documentation for import and export.Acting Customer Service Manager during vacation and sick leave.Leading training for new staff and tracking progress.Sales order management and entry using SAP Business One.Generation of customs documentation - EUR1, Certificates of Origin, Commercial Invoices.

Warehouse SchedulingFreight SchedulingInternational Trade ComplianceAssisting with Warehouse Management & InventoryFreight quotes and negotiation