Cara Wright Email and Phone Number
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I’m a creative, energetic and innovative product leader. I’m inquisitive about CX & relish collaborating with differing skillsets! From customer discovery to business outcomes and roadmaps, the storytelling art is critical. I’m a strong logical problem solver who delivers for your business. I’m skilled in decisive leadership, resilience & stakeholder mgmt. I thrive in complex, high-pressure investment and private banks, owning a wide variety of apps & businesses. I’ve loved working with fintech startups where innovation & lean practices create beautiful products, fast!
Optifi
View- Website:
- optifiplatform.com
- Employees:
- 4
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Chief Product Officer (Cpo) And Co-FounderOptifiGlasgow, Gb
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Head Of Client TransformationBarclays Private Bank Sep 2022 - Mar 2024• Led 10+ agile teams executing on £7.5million portfolio to improve CX for high net worth, offshore corporate & retail clients in UK, Geneva & Monaco. Remit: client servicing, corporate & retail client digital products, client reporting & lifecycle management (CLM). • Key deliveries: designed 5-year strategy enriched with measurable CX benefits & iterative tech roadmap. Reduced payment SLA from 4 days to <24 hours. Migrated 800+ colleagues to cheaper, AI-enriched AWS Contact Centre. Influenced design of a luxury client app. Supervised delivery of client data feeds, unlocking >£250mill revenue. -
Executive Director - Jpm International Private Bank - Product Owner & Delivery ManagerJpmorgan Chase & Co. May 2018 - Sep 2022Glasgow, United Kingdom• Director (2021): accountable for design, delivery & integrity of client investment suitability for diverse asset classes (hedge funds, FX, etc). Coordinated design & deliveries of business, ESG & modernisation change across these multi-channel apps. Glasgow leadership: creative external comms lead: increased # of employee LinkedIn stories and showcased Glasgow diversity on the JPM website. Volunteered to run coaching & mentoring workshops for VPs.• Vice President: product manager for new securities trade booking app, performing front-to-back-office functions. Designed E2E trade journey via user personas & wireframes. Collaborating the go live with +100 teams, the cloud-based app achieved 99.8% STP• Agile BA/PM for payments for SBL, Futures & Options & Cash businesses. Designed & delivered innovative, strategic solution to process >$13billion p/day without incident due to rigorous data analytics. Improved UX, controls, audit & $1million p/an hardware cost saves. -
Avp Business Analyst & Pm - Wealth/ Private Banking TechnologyBarclays Wealth Management May 2014 - May 2018Glasgow, United Kingdom• Delivery manager for LE merger to transfer £2billion+ in assets. Coordinated 300+ milestones across technology, HR, finance, legal, etc < 48 hours.• Created 50 seat call centre < 4 months for multimillion program. I designed customer and colleague UX and directed on-site testing for customer calls via Cisco telephony, web chats and emails. Setup of physical agent & voice biometric kit, driving an ethical solution for disabled colleagues. • Designed, tested & delivered a Private Bank complaints products with banker & Ops collaboration -
Senior Business Analyst - Mobile Apps (Cib)J.P. Morgan Nov 2013 - May 2014Glasgow, United KingdomSenior business analyst for an internal mobile app (ios and HTML5) working via the agile model. This involved breaking down high level epics provided by senior business partners into user stories for prioritisation and the personal study of UX -
Business Analyst - Cash Securities Trade Booking (Cib)J.P. Morgan Sep 2011 - Nov 2013Glasgow, United Kingdom• Associate BA: Middle Office trading app for Cash Equities, Exotics, EDG & Prime Services desks. Key projects: automated EU transaction taxes. On-boarded 6 trading venues achieving revenue increases & settlement cost savings. Involved continual stakeholder management, chairing prioritisation meetings, documenting complex business cases & functional requirements, assisting developers, organising UAT & signoff, release notification and PR checks.
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Graduate Analyst - Pnl Reporting Technology (Cib)J.P. Morgan Jan 2010 - Sep 2011Glasgow, United Kingdom• PNL calculation & reporting app. Accountable for tech support hotline & ops efficiency projects for Credit Hybrids, Commodities & EDG desks.
Cara Wright Skills
Cara Wright Education Details
Frequently Asked Questions about Cara Wright
What company does Cara Wright work for?
Cara Wright works for Optifi
What is Cara Wright's role at the current company?
Cara Wright's current role is Chief Product Officer (CPO) and Co-founder.
What is Cara Wright's email address?
Cara Wright's email address is ca****@****ays.com
What is Cara Wright's direct phone number?
Cara Wright's direct phone number is +4433015*****
What schools did Cara Wright attend?
Cara Wright attended University Of Strathclyde.
What skills is Cara Wright known for?
Cara Wright has skills like Business Analysis, Investment Banking, Equities, Sql, Stakeholder Management, Microsoft Excel, Visio, Written And Oral Presentation Skills, Agile Methodologies, Jira, Financial Markets, Fix.
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Cara Wright
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