Cara Ahern Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

Dublin City, County Dublin, Ireland

County Dublin, Ireland

Hired as Customer Success Manager, promoted to Senior level on the basis of consistent,strong results. Markets, managing a book of business of 150 customers with a value of £400k. Internal liaison and cross-functional partner across HubSpot teams to collectively 'solve for the customer' including onboarding, up-sell/x-sell, renewals, collections, billingDriving adoption of software to achieve customer goals and grow and expand their businessApplying creative and analytical approach to solve problems and build loyal, long-term customer relationshipsBrand Ambassador for HubSpot ensuring customers leverage fullest potential of their subscription Leading regular deep-dive consultations with customers, reviewing progress, making strategic and tactical recommendations, and keeping them abreast of latest features from HubSpotHighlights & Key Achievements: Global Performer - Q4 2020Winner of the Q4 2020 Revenue Retention competition - achieved 169.8% on a 97% targetCurrent Metric - L12 Revenue Retainment of 122.65% on a 97% TargetMember of the HubSpot CSM Interview Panel actively contributing to hiring and selection Member of the Wednesday Webinar team (weekly, topical Customer interactive webinar)Completed Sandler Training Certification, Buddy for New Hires in SMBDelivers bi-weekly Customer Success Foundations training sessions for new hires Delivered HubSpot Inbound Mastery Webinar for new users & training for HubSpot Partners (HubSpot User Groups) Presented at AWS x HubSpot for Start-up WebinarsDesigned and built SMB-specific training program for SMB CSM for the first 30-60-90 daysDeveloped customer focused projects to help customer execute on their goals and to prioritize

Dublin, Ireland

-Recruited, trained and set up the new Sales Support Team based in Romania -Recruited and managed top talent - directly and virtually (3 in Dublin, 2 in Malaga)-Provided Training to New Recruits -Created Ordering Documents/Contracts for complex deals for the UK/Ire Sales Team-Provided Training and Support to the Sales Team on new processes and systems-Provided strategic and operational advise to Sales Leadership to ensure smooth adoption of any internal process -Worked directly with Business Practice, Legal, Finance and Operational Departments to support sales organisation achieving their business goals-Worked closely with sales team to collate information on process and systems and report back to business operations with recommendations -Communicated deadlines and other essential information to the sales teams-Liaised with sales management on the tracking and escalation of critical deals -Delivered communication throughout my team and across different departments (emails, newsletters, social network, live training sessions) on important business updates Key Achievements -Recruited and trained new Sales Support Team in Romania-Award for Support Person Q4 2016

Dublin, Ireland

-Worked with Channel Managers to manage and close sub 2k deals-Meet with Oracle Partners to work with them on new and existing sales opportunities-Provided practical support to sales representatives and management on the use of all sales tools, to ensure accurate pricing, approvals and documentation-Acted as a bridge between the sales teams and various other teams of the sales process (Business Practices, Contracts, Booking, Credit and Collections, etc)-Liaised with sales management in the tracking and escalation of critical deals.-Communicated deadlines and other essential information to the sales teams-Presented training workshops to new sales employees

Higher National Diploma, Management And Leadership, Professional Diploma

Higher Dipolma, Training And Further Education

Higher Diploma in Training and Further Education

Communication And Media Studies, Dipolma

Communication And Media Studies, Dipolma

Education record

Education record