Cara Arnold Email & Phone Number

Central Michigan University

Supervises ten to twenty full time union employees and student employees to drive customer service and food quality Serves as Human Resource Champion to provide additional support and training to full time employees and operational managersSupports recruitment efforts, volunteering to work job fairs, conducting phone screenings and interviewsMentors Team Leaders and Office Assistants, providing training, instruction, and guidance to manage student employees and daily dutiesCoordinates uniform ordering and distribution for over 250 full time, management, and administrative employeesProvides administrative support for all dining locations, creating excel and word documents for operational useServes as Marketing Champion to ensure all marketing materials are current and correct for guests visiting the restaurantControls food costs for produce, bread, and Pepsi products through accurate ordering and close monitoring of product

Interlochen, Michigan

Intern,Answered reservation telephone and provide information about hotel accommodations and availability, creating reservations upon requestTrained summer staff in front desk duties, housekeeping duties, and hospitality expectationsSupervised summer staff throughout shifts and lead various activities necessary for the success of the hotel such as stripping rooms, cleaning the lobby, and organizing the front deskHotel Desk Staff,Processed guest arrivals, departures, and transportation, including all payments involvedDirected phone calls and provided callers with accurate information using a switchboard telephonePerformed a range of housekeeping duties including but not limited to waste removal, dusting, sanitization of bathrooms, and changing of linensResponsible for counting and balancing a cash drawer ranging from $200 to over $1,000

Central Michigan University

Office Manager,Facilitated student employee interviews, orientation, and positional training for both new and current employeesManaged the schedule of 100-140 student employees to accommodate academic courses and extracurricular activitiesResponsible for creating various forms to organize office functions and assist in development of office proceduresTeam Leader,Promoted to Team Leader managing ten to twenty students and ensured proper performance of their duties during serviceTrained students in various positions and answered questions about execution of duties accuratelyDocumented employee disciplinary actions in a precise fashion to record attendance and performanceFood Service Worker,Communicated with customers to ensure proper fulfillment of their dietary requestsAssisted with cleaning and sanitation of work spaces on a daily basis to meet Aramark standardsPrepared raw ingredients and cooked items using proper Aramark safety measures

Plainwell, Michigan

•Collaborated with coworkers to lead camp functions for children ages 5-14 in groups of 5-20 children•Supervised camp participants to ensure safety and fluidity of programs in outdoor and indoor setting•Facilitated various weekend programs for groups of children and adults to meet training requirements

B.S. In Business Administration, Major: Hospitality Minor: American Sign Language

Activities and Societies: Society for the Advancement of Management, Hospitality and Tourism Association, A Letter For Better, English.

Honors Diploma

Activities and Societies: National Honor Society, Plainwell Women's Swim and Dive, Musical pit, Marching Band, State Solo and Ensemble.