Cara Bereck Levy Email & Phone Number

I have a super-power: the ability to convey complex information to my audience in the simplest, most effective way possible.Whether the goal is technical user documentation or marketing collateral, I analyze the product, task, or concept; break it down to its essential elements, and then communicate the required information via text, image, or video.Specialties include: Technical Writing • Help Authoring • Single-sourcingContent Management • Software Training VideosInterpersonal Communication • Team Building • Coaching and Mentoring • Collaboration

Listed skills include Technical Documentation, Robohelp, Technical Communication, Author It, and 23 others.

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  Technical Publications Manager

  Unitronics

  Jan 1998 - Present - Israel

  Key roles in Unitronics: Software Development, Technical Support, and Marketing. SOFTWARE DEPARTMENTI create • Single-sourced help and manuals that teach industrial engineers how to program our PLCs to automate industrial processes in real-time. • Learning aids to lead programmers through complicated tasks, such as closed-loop control and implementing industrial communication protocols. • How-to videos which I create from start to finish: script, software demonstration, and voice-overs. • GUI that is minimalistic and intuitive, requiring as little Help as possible. • User beta-test reports through a program I founded and manage.TECHNICAL SUPPORT Established the company’s Technical Support Forum, researching platforms, guiding the set-up process, defining forum modules and moderation paradigms. Currently, I: • Administer and moderate the forum; ensuring queries are answered promptly and politically. • Enlist power-users into the beta-testing program, hosted in private forum sections. • Monitor support correspondence to ascertain user needs and tailor the documentation accordingly • Create scripts and guidelines enabling support team members to build training videos hosted on YouTube. Channel administration, including viewer metrics reports.MARKETING DEPARTMENTProvide a broad range of marketing collateral, including: • Product promotion videos for trade media portals, designing and producing 60 to 90 second videos from start to finish, including voiceover. • Press releases, catalogs, brochures, advertisements, trade show handouts, writing copy and setting the logical flow and graphic design to support the content. • Application stories and videos showcasing our products, collected from the support forum and social media. • Data sheets and installation guides, from template to print-ready document.