Cara Berta Email & Phone Number

St Louis, Missouri, United States

Chesterfield, Missouri, United States

Oversee the TeleConsult service line at the Mercy Virtual Care Center inclusive of managing telestroke nurses, continual process reviews and process improvement/streamlining initiatives, participating in new implementations of service for commercial customers, and monitoring service line metrics for consistent results• Led implementation that improved team efficiencies with primary team workflow and enabled operations dashboard upgrades that increased metric availability from weekly generated reports to daily automated dashboard reporting.• Developed two new service line offerings from product inception to product implementation • Developed policies and procedures for service• Updated service line metrics and functioned as subject matter expert on project team to develop operations dashboard

Chesterfield, Missouri, United States

Process Improvement:• Led the implementation of defining 100+ standard metrics for all virtual service lines and automated the data capture and reporting of those metrics. This project expanded data availability on service line performance from monthly to daily reporting while decreasing the labor hours to develop the reports• Advocated the viability and prioritization of projects by serving as a key contributor on the development of an intake process by Mercy Virtual leadership.Project Management/Virtual Health:• Promoted to the highest level of project manager by performing in a consistently high manner. • Developed new Teleconsult service line and created a product roadmap in partnership with the product manager. • Conveyed project goals / scope, translated business needs to cross-functional project teams, prepared detailed work flow artifacts, instilled shared accountability for reaching project milestones, participated in operationalizing service lines as well as in developing service line roadmap for strategic growth.• Communicated with all stakeholder levels to ensure customer agreement of initiative goals and enable understanding of the project schedule and milestones.• Ensured the seamless delivery of the community plan programs by coordinating the status, risks, and issues in conjunction with the work stream project managers. • Initiated projects by developing business cases emphasizing benefits realization and ROI.• Performed a financial analysis for service lines to determine a total cost of ownership model to aid product pricing.• Developed a TeleConsult implementation playbook by applying best practices and lessons learned from more than six years of service implementations.

Led continuous improvement discussions with business unit leaders on IT and support improvement areas. Summarized discussion details and formulated action plans to strengthen service to these areas.• Gathered business requirements to help develop business cases inclusive of focused benefits generation brainstorming to support business justifications for various business initiatives.• Secured trust in IT as a willing business partner by cultivating business partnerships with business unit leaders

Greater St. Louis

Created multiple business cases for new project requests to highlight business problems, anticipated solutions, and expected benefits from project implementations.• Analyzed new project requests to determine benefit probability, cost, labor resource impact, priority and estimated delivery for disposition by the project governance group(s).• Maintained health and status reporting for active projects in the project portfolio.