Cara Broeckel Email & Phone Number

Remote, WA

• During this tenure, I was responsible for overseeing all aspects related to project integration timelines for start-up SaaS organizations in employee benefits industry. I served as primary liaison for multiple.
• Led successful new product launch and development initiatives to increase market share and revenue growth.
• Maintained consistent collaboration with team to build detailed customer integration strategy/program.
• Identified product and service gaps throughout each integration while collaborating with internal teams to make improvements and enhance customer experience.
• Conceptualized, implemented, and tested standardized customer onboarding project plan with active clients aimed at improving onboarding processes.

Richland, Washington, United States

• In this role, I steered overall start-up SaaS platform operations to ensure operational and service excellence. I played key role in product and platform development. Administered billing and remittance for all clients.
• Recognized by senior leadership and received promotion from Account Manager to Program Operations Director.
• Directed client implementation and renewal, resulting in successful onboarding and maximizing customer retention.
• Created progress reports on programs to deliver data-driven insights to leadership and key stakeholders.
• Designed and executed standard operating procedures in various departments for optimal operational efficiency.
• Served as liaison between partners and members to promote and improve services and communication.

Richland, Washington, United States

• In this position, I built and nurtured long-term relationships with clients to quote pricing and terms that achieved customer objectives. Moreover, I analyzed and resolved customers' concerns via email, phone, online.
• Provided top-notch customer service to maintain longevity of accounts.
• Boosted revenue by leveraging opportunities to upsell company products and services.
• Improved accuracy and better customer outcomes by updating accounts with recent information.