Review customer applications, renewal requests and endorsementsExamine and process customer auditsPrepare, process and be point-person regarding Surety and Fidelity BondsGenerate miscellaneous correspondences such as certificates, I.D. cards, and late payment notices

Reduce Accounts Receivable from over $15,000 due from customers and insurance companies to only current items under 30 days oldAnswer over 40 customer inquires a day and collect amounts due while resolving any discrepanciesKeep balanced daily and monthly ledger totaling over $200,000 for Service and Body Shop Develop and maintain over 3,000 customer records in dealership file systemSchedule managerial meeting and customer appointmentsManage customer communication and experience in order to improve customer retentionAdminister payment of invoices through purchase orders and balancing of vendor statementsPromote Service and Parts Departments’ sales and events through BMW eTraction email marketing systemAdvertise dealership through updates on website and social media outlets

Promoted to Signing Team Member in first 45 days while working in Exton, PADeveloped customer loyalty through promptly and properly answering customer inquiresQuickly and accurately rearranged aisles, products and signing based on specifications from corporate while making adjustments to fit store arrangement

Completed 50-60 orders a week from design to productionDesigned for vinyl, logo, and silk screen printing and made artwork ready for productionHandled customer inquires relating to the design and production status of their order(s)