- Collaborated with 100+ companies providing customer service, data entry, transcription, and virtual assistant services.- Maintained consistent communication with clients via Skype, phone, and email correspondence. - Daily management of several email accounts, ensuring superior customer service.- Verified, updated, and corrected source documents for data to be entered into designated database.- Researched information from the web used to create documents and reports.- Compiled, prioritized, sorted, and processed customer orders into database.- Created, designed, and updated content for clients social media platforms.

- Provided non-medical home care service to schizophrenic client.- Administered prescribed medications, recording intake date and time. - Scheduled and transported client to all appointments; doctor, therapist, state social worker.- Assisted client with daily living activities; cleaning, shopping, and laundry.- Maintained daily log of events and reported any physical or cognitive changes to family.

- Assisted Accounting Supervisor with maintaining staff time sheets and entering data into Quickbooks.- Managed employee files, including overseeing the completion of new hire and terminated employee paperwork.- Developed and regulated procedure for security guard uniform distribution; produced comprehensive spreadsheet in Microsoft Excel to track inventory and distribution logistics.- Performed routine clerical tasks such as answering phones, mailing, copying, scanning, and faxing.

- Executed 6 ongoing direct mail campaigns.- Managed all social media campaigns; Facebook, Twitter and YouTube.- Developed Customer and Employee Referral Programs; increased employee lead generation by over 400% in 3 years.- Produced 20+ Request for Proposal responses for the Residential and Commercial sales team. - Created and revised monthly sales reports.- Coordinated 100+ networking opportunities; including 10 trade shows, 24 realtor “Success Days” and 70+ “Lunch and Learns”.- Oversaw all education classes in Safeguard’s Education Area; hosted 20,000+ Realtors, Property Managers and Mortgage Brokers.

- Established rapport with guests via phone, email correspondence, and direct interaction.- Arranged activities, reservations, and transportation based on guests preferences. - Arranged activities, reservations, and transportation based on guests preferences. - Served as a liaison between guests and other departments to ensure guest satisfaction.- Demonstrated and maintained exceptional communication skills and customer service to provide guests with a memorable experience.

- Welcomed patients and answered incoming phone calls.- Checked patients in for appointments and notified staff of their arrival.- Scheduled and confirmed patient appointments. - Maintained patient files and records. - Cleaned and maintained reception area.